Call Centre Agent

at  Wescot

Are you a recent graduate looking to build a career in Customer Service?
Are you a Call Centre Agent looking to become a valued employee?
If you answered yes, then we may have just what you’re looking for!
This is an exciting opportunity for Call Centre Agents to become a valued member of our HSBC Team.
We are looking to speak with individuals who are comfortable working in a professional and busy environment and who are equally at ease handling inbound and outbound calls from our customers. You will need to be proactive and resilient with an ability to problem-solve.

AS A CALL CENTRE AGENT YOU WILL:

• Use your listening skills to determine the needs of each customer you speak with.
• Use your empathy and resilience skills to talk about difficult subjects and be able to deliver difficult news with care.
• Tailor affordable repayment plans to help our customers on the road to financial recovery.Handle inbound and outbound calls.
• Provided exceptional customer service via telephone.
• Work to call KPIs and internal quality standards.
• Work 1 in 4 Saturdays, but don’t worry we’ll give you a day off during the week prior to your Saturday shift.
  We are looking for team players who match our enthusiasm, work ethic and our outlook to 5-star customer service.

Please refer the Job description for details