Call Centre Agent

at  Wescot

CALL CENTRE AGENT, SALTCOATS KA25JT, A SHORT WALK FROM SALTCOATS STATION.

Wescot Credit Services are on the lookout for Call Centre Agents to join our Lloyds Banking Team, starting 24th February 2025.

• Salary: starting from £24,091 (on a 40 hrs contract).
• Bonus: Fantastic monthly bonus where you could earn around an extra £2000 per year.
• Shifts: We are open Monday to Friday 8am - 8pm and Saturdays 8am - 5pm, you will work on a rotational shift pattern within those hours and work 2 in 4 Saturdays, but don’t worry we’ll give you a day off during the week prior to your Saturday shift.
• Training: 6 weeks with a dedicated L&D Trainer supporting you.

As a Call Centre Agent at Wescot you will:

• Use your listening skills to determine the needs of each customer you speak with.
• Use your empathy and resilience skills to talk about difficult subjects and be able to deliver difficult news with care.
• Tailor affordable repayment plans to help our customers on the road to financial recovery.
• Handle inbound and outbound calls.
• Provide exceptional customer service via telephone.
• Work to call KPIs and internal quality standards.

Please refer the Job description for details