Call Centre & Online Customer Service Advisor

at  RSA

Introduction
At RSA, we believe insurance is about people, not things. We provide our inspiring colleagues the support and opportunity to grow together, shape the future, and win as a team. We are going through a transformation journey, providing our people with opportunity to be integral to improving our service and delivering better products to brokers and customers. We are a proud member of the Intact family, we feel part of something bigger, with a presence in North America, the UK and Europe.
We have a bold ambition to become the best Commercial Lines business in the UK, demonstrated by our recent acquisition of NIG and Farmweb, allowing us to scale by leveraging our combined financial strength and importantly ensure our people feel the benefits of our joint capabilities.
We are currently recruiting for a customer service advisor to join our team based at our Glasgow office.
During the training and imbedding period, you will be working full time at our Glasgow site for the first six months.
You will then have the option to enjoy hybrid working patterns of three days per week in the office.
Your Role
You will work with insurance brokers or direct customers across the UK by underwriting policies, education, and e-adoption strategies.
You will contribute to developing a team culture of pace and performance that is centred on enhancing the customer experience and generating financial results.
Highlighting any offshore quality issues, resolving, or escalating issues to ensure consistent standards and handoffs are delivered.
We provide the necessary training, so you have all the tools at your disposal.
About you
You will have a genuine desire to help our customers. Along with the ability to listen and identify their needs, providing the best solutions using professionalism and empathy is key.
Your attitude and approach to customers are more important than your experience. However, a background in providing great customer service and showing an ability to think on your feet and operate with the customer in mind will put you in a great position to be successful with RSA.
What we offer you
At RSA we put our people first. We have adopted hybrid working as standard, to give you a better work/life balance and an excellent flexible working mindset. That is on top of a comprehensive range of benefits, including pension contributions of up to 11% looking after you now, and in the future.
We will give you countless opportunities to continuously develop, alongside a diverse and passionate community of experts, the best the industry has to offer. You will be empowered to be your best self, do your best work, and make a meaningful impact. Our employee promise allows you to shape the future, win as a team, and grow with us.
About Us
We celebrate individuality and it’s important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves.
We understand that home life is a priority and are happy to consider reduced hours or job shares.
If you think you would be a great fit for us, but don’t meet all the requirements of the role, please contact us as we’d love to discuss how RSA could be the next step in your career journey.
Please let us know if there are any changes we could make to the application process to make it easier and more comfortable for you. Contact our recruitment team so we can work with you to support you throughout your application.
Job Reference: UK00217

Please refer the Job description for details