Call Centre Operator

at  Dess Group

THIS IS YOUR OPPORTUNITY TO MAKE YOUR MARK ON THE CONTINUED SUCCESS OF DES’S GROUP!

In return you will be part of a family owned business, who is dedicated to developing their people.
Call Centre Officer is a rewarding and responsible position within a growing dynamic company.
Please be sure to include a covering letter addressing the key criteria set out in the Job Description included to the right of the Job Details shown here as the first page of your resume.
This is an excellent opportunity. If you are friendly, reliable, motivated and customer service orientated who is well presented and flexible towards working hours, then we would like to hear from you!

REPORTING DIRECTLY TO THE OPERATIONS MANAGER THIS POSITION WILL HAVE THE RESPONSIBILITIES FOR THE FOLLOWING:

• Provide a professional level of service in-line with company policies and procedures
• Deliver a level of service that exceeds our customers expectations
• Ensure smart working practices are followed to contribute to ensuring and maintaining a smooth running of the daily operations of the company
• Promote and portray a positive image for the Company
• Identify, seek and follow up lead opportunities
• To be helpful, polite knowledgeable and resourceful
• Provide and maintain a safe workplace in accordance with OHS policies and procedures

TO BE SUCCESSFUL IN THIS ROLE YOU WILL HAVE THE FOLLOWING SKILLS AND ATTRIBUTES:

• Demonstrates well-developed personal communication skills
• Has high level of customer service skills
• Has good record keeping skills
• Has the ability to listen and communicate well
• Demonstrates an ability to remain calm under pressure
• Has a good, sound working knowledge of the local town/city, streets, areas and activities
• Has good keyboard skills and computer knowledge
• Be proficient in MS Office
• Shows a proven safe driving record