Call Centre – Supervisor

at  Duserve

Please submit your application with subject line as for the Job applying for, and if you only MEET the requirements. Interested candidates may submit their CV, /Resume, passport, visa copy, notice period and salary expectations to careers@duservefm.ae

QUALIFICATION & SKILLS:

QUALIFICIATON: Graduate
KNOWLEDGE, SKILL AND ABILITY: Good Knowledge of MS Office, Email Communication, CAFM systems.
JOB SPECIFIC SKILL IF ANY: Good Process Knowledge, Good Communication, Good Knowledge of Email and Chat Communication.
SPECIFIC LANGUAGE IF ANY: English or Arabic.
Location: Dubai, UA

To ensure the smooth operations of the Call Centre which is engaged to understand the customer concern & to convey/transfer the same to the operation team or relevant department. A customer service supervisor will act as a liaison, provide product/services information, and resolve any emerging problems that our customer might face with accuracy and efficiency. They must be patient, empathetic, a problem solver, communicative, ensure excellent service standards, respond efficiently to customer inquiries/escalations, and maintain high customer satisfaction.