CALL CENTRE TEAM MANAGER

at  Cartrack

POSITION SUMMARY

Industry: Call Centre Industry
Job category: Representative
Location: Gauteng
Contract: Permanent
Remuneration: Market related
EE position: Yes

INTRODUCTION

We are looking for a Senior Telesales Team Manager for our Head Office in Rosebank. A leading global provider of vehicle telematics, Cartrack is firmly rooted in the belief of being service-centric. It allows us to offer best-in-class quality and financial satisfaction, no matter the size of your fleet or the price of your car. Our proprietary in-house technology provides the best intelligent, actionable data to fleet operators and security for all vehicle owners - across 23 countries over 5 continents.

JOB DESCRIPTION

Duties and Responsibilities

• Ability to lead a sales team with a proven tracked record of getting maximum results.
• Managing organizational sales by developing a business plan that covers sales, revenue, and expense controls
• Coordinating with marketing on lead generation
• Manage Team leaders and their Teams
• Compile reports daily
• Set up calibration when necessary
• Delegate work accordingly to promote efficiency
• Ensure that targets are met
• Attend meeting and facilitate training when necessary
• Monitor the performance of the team
• Setting individual sales targets with the sales team
• Tracking sales goals and reporting results as necessary
• Overseeing the activities and performance of the sales team
• Ongoing training of the sales agents
• Develop your sales team through motivation, counselling, and product knowledge education
• Understand our ideal customers and how they relate to our products

MINIMUM REQUIREMENTS

Requirements

Qualifications/knowledge/experience

• Matric
• Minimum four years management of sales staff
• Must have Outbound and Predictive Dialer experience
• 3 5 Years’ Call Centre Management Experience Knowledge and Skills
• Experience in planning and implementing sales strategies
• Experience managing and directing a sales team
• Excellent written and verbal communication skills

• Ability to lead a sales team with a proven tracked record of getting maximum results.
• Managing organizational sales by developing a business plan that covers sales, revenue, and expense controls
• Coordinating with marketing on lead generation
• Manage Team leaders and their Teams
• Compile reports daily
• Set up calibration when necessary
• Delegate work accordingly to promote efficiency
• Ensure that targets are met
• Attend meeting and facilitate training when necessary
• Monitor the performance of the team
• Setting individual sales targets with the sales team
• Tracking sales goals and reporting results as necessary
• Overseeing the activities and performance of the sales team
• Ongoing training of the sales agents
• Develop your sales team through motivation, counselling, and product knowledge education
• Understand our ideal customers and how they relate to our product