Call Centre - Tele-Researcher

at  Gi Group UK

Job Title: Call Centre Tele-researcher

Hours:

• 37 hours per week
• 4-day workweek (9.5 hours per day)

Company Overview:
Join our dedicated team in the education sector, where we assist institutions in achieving their objectives through telephone surveys. With over 10 years of experience, we understand the unique challenges faced by educational institutions and pride ourselves on building strong client relationships.
Role Description:
Zero sales involved - As a Outbound Tele-Researcher, you will contact students who have recently completed or withdrawn from courses at colleges or training providers to conduct short questionnaires. You will engage with individuals of all ages, some of whom may have limited English proficiency. Maintaining professionalism and politeness is essential, as the data collected is crucial for our clients’ course improvements and funding efforts.

Key Responsibilities:

• Conduct phone surveys with professionalism.
• Achieve a target of 9-12 surveys per hour.
• Minimize call duration to meet KPIs.
• Participate in training and seek further development opportunities.
• Communicate openly with team members and clients.
• Uphold company values of client satisfaction, teamwork, and responsibility.
• Attend monthly performance meetings with your Line Manager.

Work Schedule:
- Monday to Thursday: Between 9:00 AM - 8:00 PM
- Friday: 9:00 AM - 3:00 PM (overtime as required)
- Saturday: 10:00 AM - 2:00 PM (overtime as required)
Expectations:
We seek punctual, professional candidates with a strong work ethic. You should be ready to start on time and consistently perform at your best. Seeking assistance and learning from experienced team members is encouraged.
Additional Information:
Adherence to standard working hours is expected unless otherwise agreed upon with your Line Manager.
If you are committed to delivering high-quality work and supporting educational institutions through meaningful research, we encourage you to apply for this role.
Should you require any support or assistance, please contact your local Gi Group office.
Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, pledge members for Neurodiversity in business, Disability committed members, Silver status pledge members for the Armed Forces Covenant, and Bronze trail blazers for Racial Equality matters.
Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role.
We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Gi Group Privacy Statement. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group website

• Conduct phone surveys with professionalism.
• Achieve a target of 9-12 surveys per hour.
• Minimize call duration to meet KPIs.
• Participate in training and seek further development opportunities.
• Communicate openly with team members and clients.
• Uphold company values of client satisfaction, teamwork, and responsibility.
• Attend monthly performance meetings with your Line Manager