Call Handler (Customer Service Assistant)

at  Wates

We have an exciting opportunity for Call Handler (Customer Services Advisor) to join our Wates team in Finsbury Park where the primary focus will be to provide an excellent service to local residents.

KEY ACCOUNTABILITIES:

• Diagnose customer repairs requests and select suitable appointments within our repairs management IT system
• Check the system for emergencies and manage within a timely manner to ensure targets are meet
• Respond to telephone variations by seeking approval from duty surveyor so operatives may continue on the site through to completion
• Provide a high quality service to our client on a face to face basis
• Working within a team to achieve goals and targets
  To be successful in the role you will be an effective communicator with a positive, passionate and engaging approach when supporting and educating the business. You will have previous experience of liaising with supply chains and stakeholders ensuring that delivery is achieved within customer’s expectations.
  Wates is one of the UK’s leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment.
  We are driven by our purpose, ‘reimagining places for people to thrive’ and our three promises:
  Thriving places – working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity.
  Thriving planet – protecting nature and taking action on climate change by collaborating and innovating with our partners.
  Thriving people – creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care.
  We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.

Please refer the Job description for details