Call Taker

at  City of Wasilla AK

EXPERIENCE, EDUCATION CERTIFICATES, LICENSE AND/OR REGISTRATIONS

• Qualify and pass all initial and yearly APSIN Exams.
• Protect APSIN information as required by state law.
• Establish and maintain effective working relations with supervisors, co-workers, public and private officials, and the general public.
• Maintain composure and effectiveness in highly emotional and stressful situations.
• Prioritize actions during multiple response scenarios requiring division of attention.
• This position requires the application of communication skills in a calm demeanor with a professional attitude, and a mature disposition all being necessities of the job.
• Type at a net speed of 50 words per minute.
• Operate a computer terminal and CAD equipment as well as other dispatch resources in accordance with the Department’s Standard Operating Procedures.
• Understand and operate basic computer program functions such as file, save, recovery and search.
• Memorize hot key functions.
• Perform telecommunications related functions such as clear speaking ability and excellent listening skills.
• Accurately track and submit documents to/from agencies and personnel as needed.
• Maintain strict confidentiality of all calls, conversations, and written materials.
• Provide and understand geographical detail within service areas.
• Homeland Security orientation tests (Incident Command Systems) will be required as a term of employment taken on-line: Entry level IS-100.b within thirty days of date hired and IS-200.b, IS-700.a, and IS-800.b within one year of date of hire.

EDUCATION

If post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position. Transcripts can be attached at the time of application or within 48 hours of the close of this recruitment to the contact person listed below.

EXPERIENCE, EDUCATION CERTIFICATES, LICENSE AND/OR REGISTRATIONS

• Qualify and pass all initial and yearly APSIN Exams.
• Protect APSIN information as required by state law.
• Establish and maintain effective working relations with supervisors, co-workers, public and private officials, and the general public.
• Maintain composure and effectiveness in highly emotional and stressful situations.
• Prioritize actions during multiple response scenarios requiring division of attention.
• This position requires the application of communication skills in a calm demeanor with a professional attitude, and a mature disposition all being necessities of the job.
• Type at a net speed of 50 words per minute.
• Operate a computer terminal and CAD equipment as well as other dispatch resources in accordance with the Department’s Standard Operating Procedures.
• Understand and operate basic computer program functions such as file, save, recovery and search.
• Memorize hot key functions.
• Perform telecommunications related functions such as clear speaking ability and excellent listening skills.
• Accurately track and submit documents to/from agencies and personnel as needed.
• Maintain strict confidentiality of all calls, conversations, and written materials.
• Provide and understand geographical detail within service areas.
• Homeland Security orientation tests (Incident Command Systems) will be required as a term of employment taken on-line: Entry level IS-100.b within thirty days of date hired and IS-200.b, IS-700.a, and IS-800.b within one year of date of hire.

EDUCATION

If post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position. Transcripts can be attached at the time of application or within 48 hours of the close of this recruitment to the contact person listed below.

ESSENTIAL DUTIES

• Effectively communicate with the community and co-workers by giving information, directions, guidance and instructions by telephone and interpersonal methods.
• Gather information; receive complaints and/or requests for service (both routine and emergency), via a multi-line telephone system and/or through interpersonal communications.
• Correctly determine initial responses for varying Police, Fire, and EMS calls using standardized protocols
• Recognize potential emergency situations and effectively transmitting the information to an on-duty Dispatcher.
• Provide accurate information to user agencies when needed, in a professional and courteous manner.
• May perform clerical work for administrative personnel.
• Perform other job-related duties and special projects as assigned.

ESSENTIAL DUTIES

• Effectively communicate with the community and co-workers by giving information, directions, guidance and instructions by telephone and interpersonal methods.
• Gather information; receive complaints and/or requests for service (both routine and emergency), via a multi-line telephone system and/or through interpersonal communications.
• Correctly determine initial responses for varying Police, Fire, and EMS calls using standardized protocols
• Recognize potential emergency situations and effectively transmitting the information to an on-duty Dispatcher.
• Provide accurate information to user agencies when needed, in a professional and courteous manner.
• May perform clerical work for administrative personnel.
• Perform other job-related duties and special projects as assigned.