Calypso Guest Services - Team Leader

at  Premier Parks

Calypso is Canada’s biggest and best waterpark facility. Located in the Eastern Ontario region, halfway between Ottawa and Montreal, it’s the summertime fun place to be!
Description
Team Leaders supervise the daily operations in parking, ticketing and admissions. They coach and mentor staff on how to provide extreme customer service while at the same time ensuring guests understand the rules and policies of the park. This job requires a class G driver’s licence. This job requires bilingual French and English.

Tasks

• Supervise the work of guest service teams
• Manage any escalation, comments or guest complaints
• Accountable for balanced floats
• Ensure staff works safely receive timely breaks
• Be a role model for your staff; proper uniform, no cell phone, etc.

Experience
Strong communicator in french and english
Past retail and customer service experience
Solid leadership skills
Seeking candidates 18 years of age with G licence.
2015 Calypso Street
Limoges, ON, K0A 2M0
613.443.9995
calypsopark.co

• Supervise the work of guest service teams
• Manage any escalation, comments or guest complaints
• Accountable for balanced floats
• Ensure staff works safely receive timely breaks
• Be a role model for your staff; proper uniform, no cell phone, etc