Campaign Delivery & Adoption Product Owner

at  Sanofi

• Location: Budapest, Hungary or Barcelona, Spain
• Grade: L3-1
• Hiring Manager: Anna Lipinska
• Hybrid Work - 60% office based, 40% remote.
• Permanent, Full-time

EXPERIENCE

• 3+ years of Product Management experience or equivalent focusing on digital technologies and service-based integrations.
• Experience with Salesforce CRM (Sales & Service Cloud, Communities)
• Experience with desktop and mobile web, mobile apps, and alerts.

SOFT AND TECHNICAL SKILLS:

• Self-starter who develops plans and is committed to hitting delivery dates.
• Ability to develop working relationships with individuals at all levels of an organization.
• Strong organizational skills and attention to detail
• Multinational thinking and working
• Strong background in agile SCRUM agile practices and associated tools
• Fundamental understanding of database technologies
• Ability to collaborate with clients to design customer journeys, and associated data models. Experience with Marketing Cloud Studios & Builders, most importantly Email Studio, Content Builder, Cloud Pages and Automation Studio
• Ability to translate business needs to technology teams.

Education: University degree

• Marketing Cloud Email Specialist certification highly desired
• Salesforce Certifications (e.g., Administrator, Platform App Builder, Sales/Service Cloud Consultant, Marketing Cloud Email Specialist)

• Support several internal Business Areas within Campaign automation/orchestration systems (ex.: Salesforce Marketing Cloud) for Omnichannel Journeys: email, SMS, WhatsApp, push, apps etc.
• Ensures that proper training materials and support resources are available for users of the adopted products or services.
• Build/interpret metrics and provide guidance on best practices.
• Coordinate and check the maintenance, integrity, and security of the platform.
• Oversee & implement the teams’ development, configuration (SAP, DE’s, automations etc.), data integration/ingestion activities in line with the global architecture to reduce duplication and increase adoption
• Is in charge for the technical debt reduction.
• Collaborate with different platform POs to ensure smooth integration and functionality of adopted components.
• Validates completeness of approved features for deployment and leads the validation of feature priority and implementation sequencing timeline.
• Develop and maintain procedures related to the adopted products or services.
• Participate into the product lifecycle activities, especially requirements gathering through production and release, manage the deployment at scale.
• Manage and ensure cross-impacted teams are identified early and included in solution discussion; manage impact assessment timelines.
• Manage priorities with other Product Owners where cross-product conflicts exist.
• Provide stakeholders with transparency to execution progress and blockers.
• Manage the COE Campaign POD team Product Backlog and define sprint goals by consulting with the scrum teams during development & deployment, providing clarification and context, confirm user story acceptance criteria, and accept completed User Stories
• Track key product performance indicators (KPIs) and define release-specific success metrics.
• Log open risks, issues, questions, decisions against Features.
• Clearly document ongoing changes to feature scope, prioritization, and requirements.