Campaign/Dialer Specialist

at  1 Life Insurance

The purpose for this position is to Plan and execute campaigns within the defined timelines. Manage campaigns, data and metrics to help improve overall efficiencies and manage the optimal use of contacts data for companies’ campaigns. Track, influence, provide solutions and escalate any factors that might affect performance.
This individual must have 3 or more years’ experience, campaign management, dialler management and Connex experience and from Financial/ Insurance industry.

SKILLS COMPUTER SKILLS

Support business processes and understand and effectively use standard office equipment and standard software packages, while providing technical guidance as needed.

PRESENTATION SKILLS

Communicate with other people and provide technical guidance when required to speak in a clear, concise and compelling manner.

GENERAL EDUCATION

• Grade 12/ SAQA Accredited Equivalent
• Relevant 3 year Business degree / diploma in Business Management
• Campaign Management
• Contact Centre (Advantageous)
• SAQA Accredited Equivalent - it is the onus of the applicant to provide 1Life and its subsidiaries with certified evidence that their qualification(s) meet the equivalent NQF level required for this role at time of application. *Financial Sector Conduct Authority (FSCA) competency requirements: FAIS recognised qualifications / Regulatory Examinations / Class of Business Certification and / or CPD according to your DOFA (where applicable). As a registered Financial Service Provider, we are mandated to ensure that all our representatives are and remain fit and proper at all times. By applying for this role, you consent to having your relevant qualification and or accreditation or confirm that you are working towards meeting the competency requirements. You further consent to the relevant information being verified.

EXPERIENCE

• 3 or more years’ experience
• Campaign Management
• Data management experience
• Analytics or MI experience
• Dialler Management
• Experience in the financial services
• Experience of dealing with relevant stakeholders e.g. work force management, contact centres, marketing

ENSURES ACCOUNTABILITY

Holds self and others accountable to meet commitments. For example, tracks
performance and strives to remain effective, learning from both successes and failures. Readily takes on challenges or difficult tasks and has reputation for delivering on commitments.