SUMMARY

As Campus Security Manager (CSM) you will be tasked with driving operational security excellence in several separate facilities located in a defined area. You will be responsible for all Security Operations. Ensuring constant vigilance from Contract Supervisors, and the contracted guard force, a successful CSM will drive improvements across their area. CSMs will be tasked with leading campus wide projects in all aspects of the DC physical security program. CSMs will assist the Regional Security Manager (RSM) with any other projects or programs as needed, and will assist with the hiring and onboarding of new security personnel.

RESPONSIBILITIES, other duties may be assigned

• Frontline supervision of security staff and daily security operations
• Assume 24/7 availability to respond appropriately to all requests for emergency and non-emergency assistance in a professional manner
• Ensures all security systems are fully functional to include Access Control, Visitor Management, Service Now, CCTV.
• Creates, assigns and issues facility access badges to authorized personnel
• Investigate accidents, thefts, disturbances, discrepancies
• Knowledge and familiarization with all emergency response plans and evacuation procedures, which includes conducting fire evacuation drills
• Ensure that all security equipment is kept in excellent working condition through regular inspection and by following QTS preventative maintenance programs
• Ensure the Security Department is following all proper protocols, including monitoring the cameras, fire alarms, physical patrolling, recognition of items for proper written documentation of all security-related incidents, dispatching, and completing various logs/files on a daily basis.
• Conduct training and security briefings for contractor and sub-contractor personnel
• Interface with and assist in mobilizing vendors involved in system repairs and new security construction
• Develop and maintain working relationships with Federal, State, and Local Law Enforcement as well as Fire and EMS
• Perform security officer duties as needed to ensure efficient operations and guest service standards are met
• Draft reports and prepare presentations on the status of physical security operations
• Provides reports as needed for internal and external audits
• Verify Data Center security programs are delivered to meet defined corporate security standards
• Train, manage and support contract guard service to ensure great customer service in all Security interactions
• Serve as a customer advocate by identifying security-related opportunities and crafting innovative solutions that maintain uncompromising security standards

BASIC QUALIFICATIONS

• 10+ years overseeing security operations and personnel
• 5+ years Project Management experience
• 5+ years of experience in security patrolling and reporting
• 5+ years of experience in working with security vendors and contractors
• 5+ years of experience leading professional meetings
• Bachelor’s Degree or Equivalent work experience
• Ability to travel up to 25% of the time to support regional sites
• US Citizenship for this position is required by law due to federal customer contracts.

PREFERRED QUALIFICATIONS

• Professional Certification (e.g. CPP, PSP, CSSM)
• 7+ years of experience leading and managing direct reports.
• 3+ years of experience in strategic planning and management.
• 5+ years of experience in access control and video surveillance software applications (e.g. ProWatch and Genetec)
• 5+ years of experience working in a facility and observing security gaps in physical barriers, security officer procedure, policies, surveillance equipment, and alarm points.
• 5+ years of experience driving campaigns to reduce nuisance alarms.
• 3+ years of experience working with workflow ticketing and extraction of performance metrics.
• 5+ years of experience investigating accidents, thefts, disturbances, discrepancies.
• 5+ years of experience writing detailed reports.
• 5+ years of experience with excellent verbal and written communications skills in a professional work setting.
• 5+ years of overseeing security sub-contractors that provide guards, electronic security systems, door construction, door repair, fencing, and access controls.
• 3+ years of experience overseeing security construction projects.
• Must be able to travel between locations.
• 3+ years of experience teaching others the proper security processes and methods.
• 2+ years of experience creating and implementing emergency planning programs and physical security countermeasures
• Detailed and data driven experiences that exemplify QTS Leadership Principle
• Meets/exceeds QTS’s leadership principles requirements for this role

KNOWLEDGE, SKILLS, AND ABILITIES

• Proficient with computer skills including Microsoft Office suite
• Proficient in Access Control Systems and related software
• Ability to communicate effectively, both verbally and in writing; for the purpose of public interaction and report writing. Have excellent customer service skills.
• Ability to handle typical emergency and crisis situations efficiently and effectively
• Ability to walk, stand or sit for at least eight hours
• Position may involve frequent typing, standing, walking, pushing, pulling, bending, reaching and lifting. Lifting requirements may range from <10 lbs. – 50 lbs. on a regular basis with heavier weights done in conjunction with other individuals or lifting aids
• May require 24x7x365 on call responsibilities

• Frontline supervision of security staff and daily security operations
• Assume 24/7 availability to respond appropriately to all requests for emergency and non-emergency assistance in a professional manner
• Ensures all security systems are fully functional to include Access Control, Visitor Management, Service Now, CCTV.
• Creates, assigns and issues facility access badges to authorized personnel
• Investigate accidents, thefts, disturbances, discrepancies
• Knowledge and familiarization with all emergency response plans and evacuation procedures, which includes conducting fire evacuation drills
• Ensure that all security equipment is kept in excellent working condition through regular inspection and by following QTS preventative maintenance programs
• Ensure the Security Department is following all proper protocols, including monitoring the cameras, fire alarms, physical patrolling, recognition of items for proper written documentation of all security-related incidents, dispatching, and completing various logs/files on a daily basis.
• Conduct training and security briefings for contractor and sub-contractor personnel
• Interface with and assist in mobilizing vendors involved in system repairs and new security construction
• Develop and maintain working relationships with Federal, State, and Local Law Enforcement as well as Fire and EMS
• Perform security officer duties as needed to ensure efficient operations and guest service standards are met
• Draft reports and prepare presentations on the status of physical security operations
• Provides reports as needed for internal and external audits
• Verify Data Center security programs are delivered to meet defined corporate security standards
• Train, manage and support contract guard service to ensure great customer service in all Security interactions
• Serve as a customer advocate by identifying security-related opportunities and crafting innovative solutions that maintain uncompromising security standard