Campus Support Officer (Nights)

at  University of the West of England

JOB REFERENCE

R07796
UWE Bristol is an ambitious university. Together, our people are working hard to advance knowledge, inspire people and transform futures. We are looking for people with the skills and ambition to help us achieve those aims.

We have 3 permanent Campus Support Officer vacancies, working 12 hour night shifts which are 7pm to 7am on a 4 on, 4 off shift pattern. Due to the shift patterns and the need to ensure 24/7 cover at each campus and outer sites, it is not possible for this post to be a job share opportunity.

• Grade C10: £23,114.00 per annum
• Contractual overtime: £2,940.00 per annum
• Weekend working allowances: £3,750.00 per annum
• Unsocial hours allowance: £4,360.00 per annum
• Plus 2 hours time off in lieu per week

The salary and allowances shown above are for 40 hours per week however the post is an average of 42 hours per week, therefore this post attracts 2 hours time off in lieu (TOIL) per week which is pre-programmed into the rota.
To ensure fairness and equity all salary offers will be made in line with the University’s salary assessment guidelines and will be based on your relevant skills and experience.
UWE Bristol operates across 3 main campuses, Frenchay, Glenside and City Campus and you will be expected to work at any of these sites.

The role includes the following duties:

• To provide friendly, courteous, efficient and effective front-line assistance to students, staff and visitors, upholding high standards of customer service and being an ambassador for the University.
• To respond appropriately / provide rapid response on foot or by vehicle to University security and emergency situations, including first aid response, and calls requesting assistance of the Emergency Services.
• Deal with potentially challenging or distressing situations and make appropriate decisions in line with University policies and procedures. Be impartial, objective and professional at all times and remain polite and courteous.
• To assist with the implementation of all University emergency procedures and liaison with the emergency services, including carrying out searches of University premises, vehicles, staff or students as dictated by operational circumstances.
• To deal with intruders/unauthorised persons/disorders, where necessary escorting them from University premises and escalating in line with documented procedures
• Respond to and operate University security technology, e.g. CCTV, access control, intruder detection, panic alarms etc.
• Carry out Control Room duties in a professional manner and in line with relevant codes of practice.
• To play an active role in special events within the University such as Open Days, official visits, award ceremonies and conferences as directed.

You’ll have a good standard of general education, or can demonstrate experience of security in a similar relevant role in a large organisation and be First Aid at Work trained or willing to be trained.
You’re experienced in working in a customer focused environment; have the ability to respond calmly, proportionately and professionally to serious incidents; and to be able to effectively handle conflict.
You’ll be flexible to adjust shifts with reasonable notice to attend training etc.; be DBS checked; be able to work for sustained periods of effort in all weathers; and hold a current full driving licence and required to drive University vehicles.
You’ll also be supporting UWE Open Days and Welcome Week etc.
We offer a wide range of employee benefits including progressive pay rates, generous annual leave and career average pension schemes as well as retail savings, onsite nursery and opportunities for training and personal development.

ADD YOUR INDIVIDUALITY TO OURS

UWE Bristol recognises the power of a truly diverse university community.
We are proud to be part of a vibrant, multicultural city that celebrates diversity, we’re always looking for talented people from all backgrounds to join us. Our people are our strength, and diversity enhances our creativity and leads to better decision-making and problem-solving. Bring your talent and ambition to our growing community and find yourself in a stimulating and supportive environment where you’ll thrive.
We particularly encourage applications from Black, Asian or racially minoritised female candidates as we are currently under-represented in this area of the organisation, however all appointments are made strictly on individual merit.
As a Disability Confident employer, we welcome applications from those who identify as having a disability.
UWE Bristol is a campus-based University and it is vital to our success and the delivery of an outstanding experience for our students that our campuses are dynamic and vibrant places to learn and spend time. This role is therefore campus based for all of your time.
This post requires enhanced DBS clearance.
We are unable to provide sponsorship for this role under the Home Office Skilled Worker visa route. If you do not have current right to work in the UK you may wish to explore other visa options.
Please note that UWE Bristol does not cover any visa or health surcharge costs.
If you have any queries or would like an informal discussion please contact Head of Security sharon2.evans@uwe.ac.u

• To provide friendly, courteous, efficient and effective front-line assistance to students, staff and visitors, upholding high standards of customer service and being an ambassador for the University.
• To respond appropriately / provide rapid response on foot or by vehicle to University security and emergency situations, including first aid response, and calls requesting assistance of the Emergency Services.
• Deal with potentially challenging or distressing situations and make appropriate decisions in line with University policies and procedures. Be impartial, objective and professional at all times and remain polite and courteous.
• To assist with the implementation of all University emergency procedures and liaison with the emergency services, including carrying out searches of University premises, vehicles, staff or students as dictated by operational circumstances.
• To deal with intruders/unauthorised persons/disorders, where necessary escorting them from University premises and escalating in line with documented procedures
• Respond to and operate University security technology, e.g. CCTV, access control, intruder detection, panic alarms etc.
• Carry out Control Room duties in a professional manner and in line with relevant codes of practice.
• To play an active role in special events within the University such as Open Days, official visits, award ceremonies and conferences as directed