Cannabis Customer Service Associate (Budtender)

at  The Original FARM

The Original FARM is a leading cannabis retailer that empowers the customer to take the best-informed decision through thoughtful and innovative customer experience.
We are cannabis educators, sharing our passion and acquired knowledge with every customer.
The Sales associate/Budtender reports to the Store Manager, FOH Assistant Manager, FOH Supervisor
The responsibilities include, but are not limited to the following:

CUSTOMER EXPERIENCE:

• Drive the store sales through personal sales
• Expand the customer data base and build brand loyalty
• Represent the values of The Original FARM Cannabis brand with utmost integrity
• Model a customer service centric culture that fosters a positive work environment and experience
• Address all customer concerns in a timely and empathetic manner
• Maintain the store ambiance at the required standards including cleanliness, audio, digital assets as well as Health and Safety regulations
• Ensure the brand values are consistently represented through compliance to all policies and procedures
• Ensure that the customer service standards and product knowledge programs are implemented on an on-going basis
• Promote a work environment based on mutual respect and teamwork that align with the corporate values
• Maintain a positive team work environment

Operational Efficiency :

• Ensure compliance with all policies and procedures
• Ensure timely and seamless execution of all company initiatives and programs
• Execute store opening and closing procedures including counting till funds, completing cash reconciliations, opening, and closing registers, securing facility, and database management (ensuring financial accuracy)
• Accuracy in worked time recording
• Accuracy and proficiency in cash management and use of POS system
• On going desire to learn and update oneself on the product knowledge

SKILLS AND ABILITIES REQUIRED:

• Exceptional customer service skills
• Proven ability to work with retail operating systems
• Excellent verbal, written and interpersonal communication skills
• Strong work ethics
• Demonstrate critical thinking and logic
• Strong interpersonal skills with the ability to build a loyal client base
• Excellent time management skills
• Positive attitude
• Attention to detail
• Ability to lead a team as well as work as part of a team

Please refer the Job description for details