Capability Development Associate

at  Massey University

Job Description: Capability Development Associate
Position Purpose: Undertakes and contributes to the delivery of an effective and efficient
service supporting the areas of organisation and capability development
and employee engagement. Coordinates the delivery of university wide
orientation and induction programmes and supports the delivery of
organisational manager and employee development offerings, and
employee engagement surveys and initiatives. Provides guidance and
support for managers and employees using a range of tools and channels.
You’ll be working collaboratively with a great team to support the delivery
of a planned programme of work across three campuses.
Department: People & Culture
Location: Manawatū
Reports to: Capability Development Manager
Responsible for: Nil
Delegations: N/A
Job Title: Associate – Capability Development
Key relationships: Internal External
Managers and staff Relevant Professional Associations
University subject matter experts P&C services providers (e.g.,
Capability Development Manager capability, development and
and Advisors employee engagement)
P&C staff
University Services group staff
Massey University: We are a world-leading university in many academic disciplines and fields
of research. Our point of difference is research that is connected to
community and industry. Our researchers are developing expertise and
skills to advance human knowledge and understanding. Working together
across disciplines and locations, we solve national and global problems
through fundamental, applied and interdisciplinary research, while
culturally and artistically enriching our world.
We are deeply committed to being a Te Tiriti-led university, demonstrating
authentic leadership in contemporary Aotearoa New Zealand as we uphold
Te Tiriti o Waitangi, the founding document of our nation, and its principles
through our practice. We embrace this not just as an obligation but as a
real opportunity for the nation and its people.
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Our educators are preparing a new generation of global leaders. Our
students are diverse and are attracted to Massey because they want to
achieve their personal goals or make their mark in the world. They
experience world-class learning that recognises their intellectual and
cultural strengths, expands their horizons and prepares them to contribute
to a rapidly transforming world with skills, critical and creative thinking and
leadership.
We will be renowned for our passion and caring attitude. All Massey
campuses will be innovation ecosystems, acting as magnets for smart
enterprises. Wherever we are, we will operate in partnerships founded on
respect, trust and mutual benefit. Massey is not only defined by what we
do, but by how we do it.
The People & Culture team provides the highest quality of service and
About this area
professional advice. We support the University’s strategic aims, ensure
employment practice compliance, and provide a comprehensive range of
support services to managers and employees. The team has operational
and strategic responsibilities covering the attraction and onboarding of our
new employees, the development and maintenance of people policies,
procedures, systems and services, organisational and employee design and
development activities, and the provision of a wide range of services and
support for managers and employees. Within the wider People & Culture
team, the Capability Development Associate position is part of the
Capability Development team who provide professional and innovative
organisation and capability development and employee engagement
services. This is achieved by developing and working in partnership with
others to understand needs and develop simple and flexible solutions. We
work in agile ways, work collaboratively, are constantly learning and
placing our customers at the centre of everything we do.
Massey core capabilities

At Massey we are Tiriti-led, upholding Te Tiriti o Waitangi principles through our practice, we:

• Demonstrate awareness of Te Tiriti o Waitangi and its contribution to Aotearoa New Zealand

society.

• Understand the relevance of Te Tiriti o Waitangi in relation to the work of the University and

the people we serve.

• Embracing Te Reo in relevant and practical ways in our workplace interactions and engagement

with external stakeholders, giving expression to Tikanga Māori and protocols that
demonstrates that we respect and value Māori conventions in appropriate settings.

At Massey we work together with mutual respect and caring. we:

• Act with integrity and trustworthiness and give credit to others for the work they do.
• Work cooperatively and inter-dependently to foster and promote the One University approach.
• Share knowledge and communicate professionally with courtesy and mutual respect.
• Are ethical in all transactions, working within the parameters of our policies and procedures.
• Are direct, truthful and maintain confidentiality.
• Seek to understand and appreciate our differences.
• Keep ourselves and others safe; work together to embrace with the University’s health, safety

and wellbeing policies, procedures and programmes; display commitment by actively
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supporting all safety and wellbeing initiatives: and by actively engaging in health and safety
improvement opportunities.

At Massey we are future-focused, results- oriented and strive for excellence. we:

• Take ownership and responsibility for delivering results to support achievement of University

objectives.

• Provide the best quality services to our customers (internal and external) ensuring our

students/ stakeholders are at the heart of everything we do.

• Deliver or support world-class research, teaching and learning and citizenship.
• Take personal responsibility for our performance, take pride in doing our job well, and commit

to ongoing personal and professional development.

• Are motivated and create a positive working environment where our values are reinforced.
• Anticipate and respond with agility and resilience to the changing needs of the University and

the communities we serve.

• Seek ways to improve our services to deliver in an efficient and effective way.
• Embrace technology and apply this innovatively to better meet the needs of those we serve.
• Challenge ourselves to reach our potential and help bring out the best in others.
• Understand how what we do contributes to the objectives of the University.

Accountabilities
Advisory Services • Provide first level support and advice on available learning and

development options, tools, and materials to staff and managers.

• Provide guidance and support to learning subject matter experts

(SME’s) within the business to use and get the most out of the Learning

Management System (LMS) and Learning Content tools.

• Provide attendance and completion information and data to learning

SME’s and others as required. Support SME’s to use the tools to
manage this data themselves.
Delivery • Co-ordinate and support the CD team delivery of learning and
development interventions and programmes. Undertake some
delivery/facilitation both online and face to face for small to medium

audiences.

• Co-ordinate and deliver engagement and development related activities

to support the central university orientation and induction programme

and contribute to continuous improvement of the offering.

• Co-ordinate and support the creation, circulation and analysis of annual

and pulse employee engagement surveys. Support the engagement
with managers on survey outcomes and related development

initiatives.

• Plan, organise and circulate to staff update or new learning content

through the relevant tools and channels in conjunction with input from
CD team, stakeholders and employee engagement survey outcomes.

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• Support updates, upgrades or renewal of content and functionality

within key learning systems and tools to ensure relevance of content
and consistent employee experience.
Development and • Produce and support the annual calendar of learning (Development
Design Calendar), liaising with learning SME’s and the Capability Development
(CD) team to lead its collation and support its delivery throughout the

year.

• Work with the CD Advisor and Manager to undertake learning needs

analysis to define requirements.

• Undertake learning design work to create and maintain innovative and

engaging learning materials, tools and spaces using multiple tools and
channels (e.g., online collaboration boards via tools such as Mural,
Canva to create learning templates or SharePoint to develop lnding
pages for our learning programmes).
Team Contribution • Manage learning administration including the setting up of courses,

registrations, cancellations, waitlists via the learning booking system.

• Manage the operational running of the Learning management system

(LMS) and resolve issues arising with the HR Systems team. Act as the

CD team SME for this system.

• Administer and support other systems that provide Learning Content

(e.g., LinkedIn Learning). Act as SME for these systems.

• Write and create communications and content for all CD channels,

including newsletters, materials, online tools, SharePoint sites, web,

knowledge base, development programmes and events.

• Manage all content, communications, and marketing across these

channels to ensure it is accurate, timely, relevant, and engaging.

• Work collaboratively with colleagues and others inside and outside the

team to gather feedback and completion data from established sources

to compile monthly learning reports.

• Contribute to the creation of success measures and set the means to track

and collect relevant data.
Qualifications and Experience

Qualifications: • A tertiary qualification or experience in a similar role is essential.

• Learning and development, organisation development, education or

human resources related qualifications are desirable.
Experience: • 1 – 2 years operational experience in an organisation capability or

learning and development role or similar at an operational level.

• Working collaboratively with a team.
• Interacting with customer or stakeholders on a day-to-day basis to

delivery great service.

• Some experience in facilitation or delivery of small learning events;

face to face and using online tools such as Zoom and Microsoft
Teams.

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• Some exposure to organisation learning frameworks and practices

such as competency frameworks, skills matrix, instructional design

and learning needs analysis.

• Use of, or exposure to, the back end of Learning Management

Systems and Learning Content Systems.

• Writing and editing content or communications for different

audiences.

• Curiosity for, or exposure to, new collaboration tools and technology

e.g., Mural, Miro

• Experience working to deliver on Te Tiriti o Waitangi obligations

and/or willingness to explore and apply this in approach and
practice.
Capabilities - Behaviour
Communication • Develops a clear, complete understanding of needs and problems through

careful listening, probing, reflecting, and summarising. Essential

• Leads discussions in a respectful manner, that are sincere and professional.
• Delivers written and oral communications that engage audience

participants, respond to their questions and concerns, and produce specific

outcomes and impact.

• Communicates in a timely manner using the appropriate style and method.
• Able to address broad audiences and stakeholder groups, working with

communication plans and a mix of communication methods.

• Able to present information clearly, concisely, and logically. Varies

content, style, and form to suit the subject.
Continuous • Implements new systems, procedures, and tools efficiently when changes

Transformation occur in the work environment.

• Works with agility, adjusting current working processes or adopting new Essential

approaches in response to changes in the organisation environment.

• Seeks challenging opportunities or assignments to grow and develop one’s

own knowledge, skills, and abilities.

• Uses digital tools to innovate programme, processes, systems, or services.

Communicates and analyses assumptions about a particular issue with
colleagues to gain new perspectives or more effective solutions.

Delivering Results • Maintains focus on critical work and expectations.

• Able to track and complete agreed work in planned timeframes. Essential
• Takes responsibility for escalating issues that impact on planned work and

outcomes.

• Documents how results were obtained to support knowledge transfer and

best practices.

• Supports self during change by remaining flexible, focusing on the

positives, and proactively seeking out opportunities to get involved
Service Centric • Acts with the internal/external stakeholder or customer in mind, seeks to
understand and deliver on customer perceptions and expectations. Essential

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• Able to respond to common stakeholder queries and problems or escalate

if required.

• Responds to unexpected stakeholder requests with a sense of urgency and

positive action.

• Provides a level of customer centric service excellence that contributes to

the department’s objectives.
Working Together • Establishes and maintains productive working relationships with key
stakeholders internally and externally.

Essential

• Contributes as a member with multiple teams that span function, issue,

and location.

• Establishes and maintains credibility and appropriate confidentiality with

stakeholders

• Proactively identifies and addresses potential issues with stakeholders.
• Leverages partnerships to improve the performance of programme or

portfolios and works to resolves conflict and other obstacles to team
performance.
Able to coach and influence internal and external stakeholders, building
constructive working relationships.
Capabilities - Technical
Accuracy and • Processes large amounts of detailed information with good accuracy.
Attention to • Utilises specific approaches and tools for checking and cross-checking

detail outputs.

• Develops and uses checklists to ensure that information goes out error-Essential

free.

• Accurately gauges the impact and cost of errors, omissions, and

oversights.

• Learns from mistakes and applies lessons learned.

Digital Skills • General computer proficiency – technology/digital literacy

• Ability to learn and use core Massey University systems Essential
• Proficient in the use of Microsoft Word, Excel, Outlook, and PowerPoint
• Performs file management tasks such as folder management and

controlled document administration.
Human Resources • Works with stakeholders for a wide range of HR Capability issues and
Capability concerns within the organisation.
Development • Provides advise to managers regarding targeted employee development

solutions, in a cohesive, planned and integrated way. Essential

• Contributes to and assist in implementing the Capability strategy and

related frameworks including policy, targeted initiatives and reporting.

• Design, develop, and facilitate learning solutions (online and face-to-face)

to meet identified needs, applying the principles of adult learning.

• Contributes to and actively promotes development opportunities across

the organisation.

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• Evaluates best practices of HR planning and development within the

industry and applies to own practice and rationales.

Problem Solving • Uses varying problem-solving approaches and techniques as appropriate.

• Develops alternative resolutions / successful resolutions to critical or wide-

Essential

impact problems.

• Contributes to standard practices for problem-solving approaches, tools,

and processes.

• Ensures capture of lessons to be learned from a problem-solving.

Pre-employment checks

Essential • Requirement to pass a Qualifications Validation Check.

• Requirement to pass a Criminal and Traffic Convictions (Security) Check

performed by the Ministry of Justice.

Qualifications: • A tertiary qualification or experience in a similar role is essential.

• Learning and development, organisation development, education o

learning and development role or similar at an operational level.

• Working collaboratively with a team.
• Interacting with customer or stakeholders on a day-to-day basis t