Capability Specialist - Process & Compliance Cloud Services

at  FrieslandCampina

Develop and improve cloud services in close collaboration with the business users and suppliers to meeting the service level agreements (SLAs), making sure the clients are satisfied and service delivery processes for the Product teams/Domains are in optimal shape.

What we ask

• Bachelor’s or Master’s Degree with a minimum of 8-10 years’ experience in Customer relationship management and managing External Suppliers.
• Good understanding of cloud service(s) (on both Azure and AWS) and SLAs.
• Certified on ITIL processes and proven knowledge on internal (global) IT delivery.
• Strong Process Management skills, able to act as a firm counterpart with strategic vendors / managed service providers.
• Experience in project management methodologies and tools.
• Knowledge of Cloud services like AWS and Azure.
• Knowledge and experience in FinOps and compliance management.

What we offer

• Unique company culture of Dutch heritage and international presence.
• You’ll become a key part of our ongoing transformation and contribute to provide better nutrition for the world.
• You will be working with a wonderful team who are motivated to contribute and to live our purpose.
• Diverse development program to grow and enhance your professional journey.
• We offer you a competitive salary & benefits package.
• Opportunity to #UnleashYourNature.

Vacancy description

• Ensure the seamless operational delivery of cloud services to clients or within the organization.
• Support the entire service delivery lifecycle, from initial planning and implementation to ongoing operations and support.
• Manage, plan & coordinate continuous improvement cycles with the team and suppliers.
• Align closely with cloud architects, cloud engineers, cloud consultant and related vendor(s).
• Support (multi-) cloud provided services and reporting for platform services towards the stakeholders and Cloud Capability team
• Act on a operational level towards (business) customers, drive continuous and structural service improvement and develop required service levels
• Coordinate across teams, between cloud architects, engineers, developers, consultants, developers, business and other (external) stakeholders
• Operational supplier governance and coordination of operational ticket flows
• Optimization and automation of ticket flows through smart and interactive request forms. Work closely with ServiceNow team.
• Understanding of budget control mechanisms, PO creation, support management of project and change spend.
• Closely work with the Security coordinator in the team / related to the services. Support in coordination of audits, findings, security improvement & compliance
• Managing operational service execution, driving optimization and overseeing E2E process optimization.
• Driving / Coordinating operational excellence, ensuring operational support & ICF control results resolved within SLA

Staying true to who you really are, that is your starting point at FrieslandCampina. Because it is precisely by embracing our differences that we can grow together. We want to create a working environment that allows all employees to bring their best and authentic selves. If who we are suits you, but you’re not sure if you’re the best fit for the role, we still encourage you to apply so we can help you find the role that fits you best

Please refer the Job description for details