Card Disputes Officer

at  Nexi Germany GmbH

WHY JOIN US IN 2024?

Think of the digital tools we use daily - from virtual shopping to contactless payments. They’re shaping our future. Join us to influence the future of digital banking in an innovative environment. With our global merger, the opportunities for personal growth and collaboration are immense.

If you join us in the role of Card Dispute Officer, this is what you can expect from us:

• Attractive salary and an overall competitive package
• Well-structured training for the job and constant support from your manager
• Hybrid way of working
• Flexible work hours
• Home equipment allowance
• Equipment needed for the role (laptop and mobile phone, including monthly mobile phone subscription)

• Voluntary pension fund (company-sponsored retirement plan or pension)Referral bonuses for recommending new team members to join the company

Your key responsibilities in this role will be:

• Participation in minor projects
• Modifying business procedures
• Participation in collaborative meetings and training for customers
• Handling of disputes according to card organization and domestic rules
• Telephone contact with banks/cardholders (German)
• Ensure that we are compliant with card organization rules and domestic rules

• Contact to internal and external customers and contact to international stakeholdersAd hoc task

If you join us in the role of Card Dispute Officer, this is what you can expect from us:

• Attractive salary and an overall competitive package
• Well-structured training for the job and constant support from your manager
• Hybrid way of working
• Flexible work hours
• Home equipment allowance
• Equipment needed for the role (laptop and mobile phone, including monthly mobile phone subscription)
• Voluntary pension fund (company-sponsored retirement plan or pension)Referral bonuses for recommending new team members to join the compan

Your key responsibilities in this role will be:

• Participation in minor projects
• Modifying business procedures
• Participation in collaborative meetings and training for customers
• Handling of disputes according to card organization and domestic rules
• Telephone contact with banks/cardholders (German)
• Ensure that we are compliant with card organization rules and domestic rules
• Contact to internal and external customers and contact to international stakeholdersAd hoc tas

Qualifications needed to be successful in this role:

• Knowledge of Lean and process optimization
• Being conversant with Microsoft Office (Excel and Word)
• Good communication skills (both in speech and writing)
• Experience and knowledge of international payment cards
• Knowledge and understanding of both German and international card organization rules
• Understanding of the process and optimal use of available tools
• Experience within the financial sector or the card payment industry wil