Card Services Associate II

at  FIRST TECHNOLOGY FEDERAL CREDIT UNION

The Associate II, Card Services – Operations handles higher risk and more complex internal member-facing Associate inquiries regarding member credit and debit card issues and system exception reporting.
Here’s what you can expect from the job and what you need to be successful:

ESSENTIAL SKILLS

• Minimum three years’ experience in card services operations or financial services industry
• Strong written and oral communication skills over a variety of channels that include email, processing forms, face to face, corporate chat systems for overall team synergy and production
• Strong analytical and problem solving skills; ability to resolve complex issues with minimal direction
• Ability to adapt to changing business needs and prioritize accordingly
• Ability to foster strong relationships with internal and external stakeholders
• Demonstrated effective time management skills and the ability to work independently or in a collaborative team environment
• Intermediate knowledge of relevant federal regulations
• Advanced knowledge of Microsoft Office Suite; particularly Word and Excel
• Minimum Education: High School Diploma
  Location: Hillsboro, OR 97124 | (HYBRID)
  Target Compensation in Hillsboro, OR: $22.15 - $23.25 hourly + annual bonus

• Process, review, and manage multiple queues to support an individual caseload
• Research and respond to internal Associates and/or system issues and document results and findings
• Respond to inquiries from internal Associates regarding credit and debit card issues
• Train and support newer Associates on member issues/inquiries as required
• Proactively identify and recommend updates or improvements in Card Services processes and procedures