Care Assessment/Installations - Technology Enabled Care (TEC) Coordinator (

at  Corserv Care

We are hiring a pro-active, practical, technically minded and customer care focused person to join our Installations team at Lifeline and Assistive Living Service, Corserv Care.
Your job will be a customer facing position, responsible for the installation and setup process, maintenance and collection of Lifeline alarm systems and other technology enabled care (TEC) equipment within customers’ homes.
The Lifeline and Assistive Living Service is a telecare service offering high quality call handling, monitoring and installation of personal alarms, sensors and other technology enabled care equipment to support people to remain in or return to their own homes and be as safe and independent as possible with the use of TEC.
TEC is a vital component in the future of care and plays a pivotal role in preventive interventions such as reablement. This will be a role managed by Lifeline and Assisted Living service but imbedded within our reablement teams to build strong, local partnerships and engagement whilst ensuring that TEC is always considered as part of the wider reablement offer and dispatched to customers quickly.

The Assessment and Installation co-ordinator is an essential role supporting people in Cornwall to return to or remain in their homes and to be as safe and independent as possible with the use of technology enabled care. You will be responsible for:

• Supporting to identify the need of people that will benefit from Lifeline alarm systems and other technology enabled care (TEC) equipment, through telephone conversations and visits.
• Completing assessments within their own homes to ensure customers are aware of the choices available to them to meet their needs.
• Installing, testing and maintaining lifeline and TEC equipment as necessary to Telecare Services Association code of practice standards including removing Lifeline and TEC equipment at the end of a contract as required.
• Completing, with the customer, associated installation and contract documentation whilst ensuring accurate customer data and installation confirmation is reported to the relevant team.
• Ensuring the customer is familiar with the equipment installed in their home and is able to use the equipment effectively; liaising with family members and / or support workers as appropriate according to the client needs and wishes.
• Working with Partner within the reablement teams to maintain and inform their knowledge and understanding of the latest TEC and how that can promote peoples independence.
• Co-ordinating the referrals in your area and working with Partners linking in with the reablement teams to ensure these are dispatched quickly, in the most cost effective manner.
• Liaising effectively and proactively with other agencies and relevant service areas within the council to achieve the best results for the client such as Adult Social Care, G.P.s, Community Psychiatric Nursing.
• Completing relevant risk assessments and equipment safety checks within a property and ensuring these are correctly recorded.
• Recording and reporting any safeguarding and health and safety issues that are identified.
• Supporting stock management systems, minor repairs, preventative maintenance, servicing and rotation of equipment.
• To plan and manage daily tasks to provide an equitable county wide service which maximises efficiency and exceeds TSA KPI’s:

90% of urgent installations within 2 working days and the remainder within 5 working days
90% of non-urgent installations within 15 days and the remainder within 20 days
90% of critical repairs within 48 hours and the remainder within 96 hours
90% of non-critical repairs within 10 working days and the remainder within 15 working days

• Supporting to identify the need of people that will benefit from Lifeline alarm systems and other technology enabled care (TEC) equipment, through telephone conversations and visits.
• Completing assessments within their own homes to ensure customers are aware of the choices available to them to meet their needs.
• Installing, testing and maintaining lifeline and TEC equipment as necessary to Telecare Services Association code of practice standards including removing Lifeline and TEC equipment at the end of a contract as required.
• Completing, with the customer, associated installation and contract documentation whilst ensuring accurate customer data and installation confirmation is reported to the relevant team.
• Ensuring the customer is familiar with the equipment installed in their home and is able to use the equipment effectively; liaising with family members and / or support workers as appropriate according to the client needs and wishes.
• Working with Partner within the reablement teams to maintain and inform their knowledge and understanding of the latest TEC and how that can promote peoples independence.
• Co-ordinating the referrals in your area and working with Partners linking in with the reablement teams to ensure these are dispatched quickly, in the most cost effective manner.
• Liaising effectively and proactively with other agencies and relevant service areas within the council to achieve the best results for the client such as Adult Social Care, G.P.s, Community Psychiatric Nursing.
• Completing relevant risk assessments and equipment safety checks within a property and ensuring these are correctly recorded.
• Recording and reporting any safeguarding and health and safety issues that are identified.
• Supporting stock management systems, minor repairs, preventative maintenance, servicing and rotation of equipment.
• To plan and manage daily tasks to provide an equitable county wide service which maximises efficiency and exceeds TSA KPI’s