Care Co-ordinator

at  Caremark Home Care in Worcester Malvern Hills

YOUR ROLE

The Care Co-ordinator ensures all client visits are allocated and met to a high standard. You would aid with the recruitment of suitable Care and Support Workers, and adhere to and maintain appropriate office procedures.

DUTIES OF A CARE CO-ORDINATOR

• Answering all incoming telephone enquiries.
• Assisting the recruiter with implementation of thorough recruitment and vetting procedures of all Care & Support Workers.
• Processing new client referrals.
• Preparing appropriate documentation for Deputy and QA officer.
• Permanent allocation of Care & Support Workers to all client visits and ensuring all visits always covered.
• Administration of all Individual Care & Support Agreements.
• Maintaining client and Care & Support Worker office files and ensuring that they are always up to date.
• Maintaining computer system up to date at all times.
• Ensuring all clients and Care & Support Worker documentation and electronic records are kept up to date at all times.
• Ensure records are up to date.
• To work closely with the Deputy Manager.
• To participate in the on call rota.
• To ensure compliance with all office systems and procedures.
• Assistance with wages and invoice processing.
• Production of reports and management information as required.