Care Co-ordinator

at  One Health Lewisham

Job Advert
Are you a highly organised and compassionate professional with a passion for healthcare? Do you want to make a real difference in people’s lives, ensuring they receive the highest standard of care and support? If so, then this is the perfect opportunity for you!
One Health Lewisham are looking for a motivated Care Coordinator to join our dynamic team. This is your chance to take your career to the next level in a rewarding and fulfilling role.

REQUIREMENTS:

• Minimum of 5 GCSEs
• Excellent time management, interpersonal and organisational skills
• Knowledge of EMIS
• Minimum of 2 years administration experience in any setting
• Experience working in primary care or within a PCN

ABOUT US:

One Health Lewisham is the integrated community provider working across SEL, delivering a variety of innovative services for patients supporting practices and PCNs. We are a forward-thinking innovation partner, striving to develop streamlined and transformative pathways which support the wider integrated care system. We are passionate about our mission to provide the best possible care for our patients, and we work hard to support and develop our team to strive for excellence.

We are a fast-growing organisation, providing a range of services which are fully integrated into primary care. We deliver specialist support to some of the most complex patients in the system through our Special Allocation Service contract across all boroughs in South-East London and North-East London ICSs. We also provide a range of services across Lewisham:

• GP Urgent Care Hub at University Hospital Lewisham;
• NHS Health Checks Programme;
• Home Visiting Service, led by our experienced team of paramedics;
• High Intensity User Service;
• One Care Lewisham;
• NHS@Home (Virtual Ward) - We are leading the way in SEL by embedding technology at the heart of this service;
• Digital Transformation (Change Management and embedding digital technologies and pathways across our services);
• Population Health improvement services, e.g., Vaccination uptake, LTC reviews, HIV screening etc.;
• Community Dermatology Service, led by our amazing GPwER;
• Long Covid Service - we are a local pioneer in developing this service in the community for our local populations.

BENEFITS OF WORKING WITH OHL:

• 25 days’ annual leave plus 8 bank holidays;
• NHS Pension;
• Cycle to Work scheme;
• Employee Assistance Helpline, access to Wisdom Wellness App;
• Annual Christmas and Summer parties along with other paid for gatherings throughout the year.
  Location: Marvels Lane Clinic, London, SE12 9PN.
  Hours: 37.5 per week, Monday - Friday, 10:30am - 6:30pm.
  Full information about us and the role are available in the job description attached. We look forward to receiving your application

• Providing coordination and navigation for people and their carers across health and care services, helping to ensure patients receive a joined-up service and the most appropriate support.
• Facilitating and ensuring the effective delivery of patient-centred, personalised health and social care plans for patients, monitoring progress and reporting outcomes, contributing to patient reviews and care planning within appropriate time frames.
• Work closely with all relevant care agencies (primary care, secondary care, community services, Mental Health, Social Services, Ambulance Service, Voluntary Services, and other relevant service providers) to ensure a coordinated patient care plan, without requiring a further referral from the GP.
• Acting as the single point of contact for the Practice and establishing systems and processes which will ensure a timely and appropriate response to queries from clinicians and other stakeholders.
• Scheduling appointments, managing patient booking systems, and ensuring an effective flow of patients.
• Handling administrative tasks, such as updating patient records, verifying personal details, and processing paperwork.
  A full list of responsibilities can be found in the job description attached.