Care Co-ordinator

at  PrimaryCareCareers

ABOUT THE CANDIDATE

If you are a skilled care co-ordinator, with excellent person-centred planning experience and strong local knowledge for accessing key support, then we would love to hear from you.

The ideal applicant will have the following skills, experience and qualifications:

• Educated to GCSE level or equivalent.
• Passed training requirements as outlined by the Personalised Care Institute.
• Good working knowledge of clinical systems.
• Previous experience of working within a health care setting.
• Excellent communication skills both written and oral.
• Clear, polite telephone manner.
• Good knowledge of MS Office and Outlook.
• Polite with high levels of integrity.
• Sensitive and empathetic.
• Ability to work under pressure.

You will be required to travel across all the practices within our PCN.

ABOUT US

The Colne Valley Primary Care Network is a collaboration of six GP practices serving approximately 54,000 patients, from the Kelvedon, Finchingfield, Halstead, Earls Colne, Coggeshall, and Hedingham areas.
We offer a range of benefits including the NHS pension scheme, remote working where appropriate and a minimum of 33 days annual leave FTE.

Colne Valley Primary Care Network has an opportunity for a care co-ordinator to join our team on a full-time basis for 37.5 hours per week, over 5 days. You will provide extra time, capacity and expertise to our practice team to help improve the care provided to our patients.

The main duties of the role include:

• Provide patients with high quality, easy to understand information.
• Liaise with patients by letter, telephone, or text to ensure the relevant information and support is given to enable patients to attend all relevant appointments related to their clinical needs.
• Listen to a patient’s needs and signpost to the relevant services.
• Work with patients to provide appropriate information and ensure that expectations are managed.
• Contact and organise clinical reviews for patients where appropriate.
• Record an accurate and concise consultation within the patient’s notes using SystmOne clinical system.
• Liaise with appropriate clinical professionals to maximise patient needs.
• Build effective relationships with each PCN member practice and their staff.
• Work collaboratively with the current clinical teams through peer support and as part of the wider team.
• Build effective relationships with local system partners.
• Contribute to the evaluation of the service, collate or input timely data and suggest or implement any service improvements.

Please see the attached job description for further information.