Care co-ordinator Receptionist

at  Arden House Medical Practice

Care coordinators play an important role within the Practice to proactively identify and work with patients who are frail, elderly and housebound usually with long-term conditions, to provide coordination and navigation of care and support across health and care services. Care coordinators work closely with the GPs, the Community Matron/ANP and other practice staff to manage a caseload of patients, acting as a central point of contact to ensure appropriate support is made available to them and their carers. Supporting patients to understand and manage their condition and ensuring their changing needs are addressed in alignment of what matters to the patient. Care coordinators review patients needs and help them access the services and support they require to manage their own health and wellbeing, often referring to social care teams, community health teams, social prescribing link workers and other professionals where appropriate.
The role of the Care co-ordinator is to help people improve their quality of life. The successful candidate will be caring, compassionate, dedicated, reliable and person-focussed and enjoy working with a wide range of people. They will have good written and verbal communication skills and strong organisational and time management skills. They will be highly motivated and proactive with a flexible.
attitude, keen to work and learn as part of a team and committed to providing patients, their families and carers with high quality support. Please note that the role of a care coordinator is not a clinical role. Key responsibilities Work with patients, their families and carers to improve their understanding of the patients condition and support them to develop and review personalised care and support plans to manage their needs and achieve better healthcare outcomes. Help people to manage their needs through answering queries, making and managing appointments with some healthcare professionals, and ensuring that people have good quality written or verbal information to help them make choices about their care.
Work collaboratively with GPs and other primary care professionals to proactively identify and manage a caseload, which may include patients with long-term health conditions, and where appropriate, refer back to other health professionals. Coordinate the delivery of multidisciplinary team meetings. Raise awareness of how to identify patients who may benefit from shared decision making and support patients to be more prepared to have shared decision-making conversations. Work with patients, their families, carers and healthcare team members to encourage effective help-seeking behaviours.
Conduct follow-ups on communications from out of hospital and in-patient services. Maintain records of referrals and interventions to enable monitoring and evaluation of the service. Work with integrated locality teams and other agencies to support and further develop the role. Receptionist Greeting patients, face to face and via the telephone.
Accurate note taking. Booking appointments and dealing with telephone queries. Processing the website requests and queries. Contacting patients on behalf of the doctors and passing on information regarding medication or treatment etc.
Occasional chaperone. To have a thorough knowledge of all practice procedures. To work in accordance of written protocols. Maintain confidentiality.
Must be empathetic and compassionate. Must be computer literate. Process patient information using clinical systems (EMIS, ACCURX) Process repeat prescription requests in accordance with practice guidelines. Email patient summaries to consultant secretaries or care homes etc.
Occasionally deal with spillages. Check stock in GPs rooms. Ensure building security have thorough knowledge of doors/windows/alarm. Any other tasks allocated by clinical team or managers.
Online training. Attend monthly training days. Confidentiality -In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Please refer the Job description for details