Care Co-ordinator/Receptionist

at  Dockham Surgery

Care Coordinator: Implement processes for practices to proactively identify and work with people, including the frail/elderly and those with long-term conditions, to provide coordination and navigation of care and support across health and care services. Work closely with GPs and practice teams to support them to manage a caseload of patients to develop individual personalised care and support plans, ensuring appropriate support is made available to patients and carers, helping them to understand and manage their condition and ensure changing needs are addressed. Review patients needs and help them access the services and support they require to understand and manage their own health and wellbeing, referring to social prescribing link workers, health and wellbeing coaches, and other professionals where appropriat. Assist GPs with referrals, insurance reports and other administrative duties.
Liaise with Social Prescribing Link Workers and Complex Care @ Home on current health resource and future work Liaise and work with the ICB, practices, Integrated Locality Team, voluntary and other organisations to implement patient services Co-ordinate Care Home MDTs and submit quarterly claim to the PCN Business Manager Support the practice and PCN to in achieving QOF, DES and IIF targets and collating data Involvement in Peer Review Meetings and Quality Improvement projects (for example Prescribing, cancer Care QOF, etc) Coordinate practice attendance at various MDT meetings (eg Dementia, Respiratory and Pain Management). Facilitate effective communication and engagement with the PCN and act as practice link with the PCN Project Team and Ardens Champion. Support the PCN with the delivery of improved population health outcomes Raise awareness of health promotion in practices, implementing, co-ordinating and supporting a variety of projects. Reception: Making appointments Administer Visit requests Giving out results Deal with general enquiries and complaints Deal with samples and documents brought in by patients Contacting other healthcare providers Register new patients and temporary residents Greet and direct patients and visitors Ensure outstanding queries are explained and handed over to next shift, as necessary Respond to needs of doctors and nurses during surgery Collect payments from patients for non-NHS services Generate and dispatch surgery correspondence Scan letters to patient notes Attend Staff/Team Meetings and training when requested Provide relief cover during periods of colleagues holiday/sicknes

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