Care Co-ordinator

at  Visiting Angels North Yorkshire West

SUPERVISION

• Provide advice, induction, training and supervision as required.
• Appropriate shadowing opportunities for new Caregivers
• Positive working relationship with management team, Caregivers, clients and any other persons involved in the care and support of an individual
• Assist in solving day-to-day problematical issues which arise.
• Attend Staff Meetings as scheduled, as and when required.
• Support the effective resolution of team conflicts.
• Support a work atmosphere which promotes a high quality of work life.
• Support and maintain a culture of performance and excellence.

EXPERIENCE / KNOWLEDGE

• Experience in adult residential services / care
• Relevant experience in a supervisory and advisory role
• An understanding of the Care Act, CQC’s Essential Standards and other relevant standards
• An understanding of the uniqueness of providing a tailored home care service
• An understanding of health and safety and data protections requirements and legislation

QUALIFICATIONS

• QCF Diploma Level 3

SKILLS AND ABILITIES

• Honest, trustworthy and reliable
• Acts in an open and transparent manner
• High-level of diligence in respect of record-keeping
• A ‘can do’ approach and committed to improving the quality of care
• Excellent verbal and written communication skills to support the delivery of care
• Ability to form relationships with ease both with Clients and Visiting Angels employees
• Experience of organising staff rotas
• Analytical approach to evaluating service delivery and providing intervention where necessary
• Quick-thinking and able to respond to changes day-to-day in relation to care and support needs
• Able to priorities workload to meet unexpected emergencies
• Able to take ownership for the effective delivery of all care plans
• Able to form working relationships with ease and work positively with the management team to maximise

service delivery

• Exercises compliance to various requirements
• Committed to safeguarding and demonstrates confidence to speak up
• Ability to work without direct supervision
• Keen to strive towards opportunities for personal and professional growth
• Able to demonstrate a responsibility to minimising legal risks by ensuringpolicies/procedures and all

legislative and registration requirements are adhered to

PURPOSE OF THE POSITION:

• To provide high quality home care services that support the rights of Clients to live the lives they choose as far as they are able.
• Responsible for the continuity of care for Clients, ensuring all visits are covered by the appropriately skilled Caregiver

MAIN DUTIES

Care Services

• Develop Client care plans and re-organise them as necessary when difficulties arise.
• Check on the care that Clients have received and making sure this is recorded and documented accurately.
• Work alongside the Caregivers to make sure any interventions are evaluated and use this information to evaluate when another intervention may or will be required.
• Make sure Caregivers with the right skills and experience are matched to deliver each customer’s care and support plan.
• Ensure Supervisors support and supervise Caregivers to ensure care and support plans are delivered effectively and as planned.
• Assist with investigations relating to the quality of the service and implement improvement actions
• Talk to Clients and their chosen representatives about their care and support taking account of different communication needs and levels of understanding
• Work with the wider company team and other health and social care professionals to deliver high quality homecare services
• Apply company policies and procedures at all times.
• Promote the rights of each Client and keep their wishes at the centre of their care and support.
• Provide the Client, and where appropriate their representatives, with information about the service so that they are clear about what to expect and how they can raise any concerns.
• Keep all information about Clients and their families secure and confidential.
• Take part in the out of hours emergency on-call rota as and when required.
• Effectively deal with emergency on-call issues, for example covering calls either directly or indirectly when Caregivers are sick or absent. Record emergency calls and pass the information to appropriate parties such as the Care Co-ordinator or Registered Manager.
• Arrange and manage staff changeovers and briefings for live in care assignments.
• Adding new client’s and Caregivers onto the rostering system
• Updating any changes to Caregiver’s availability within the Visiting Angels procedure
• Management of late and missed calls
• Updating Caregivers regarding any changes to a client’s service provision
• Management of current and future staffing capacity
• Ensuring that Caregivers rotas are planned according to client’s preferences and their ability to meet their specific needs
• Record emergency calls and pass the information to appropriate parties such as the Registered Manager and Supervisor

Job Description:
Care Co-ordinator
Responsible To: Registered Manager

Planning and administration

• Use IT systems to allocate Caregivers to provide care and support to Clients by appropriately matching needs based on Caregivers skills, experience and travel arrangements and the service needs and preferences. Complete and distribute rotas on a weekly basis.
• Liaise with the Registered Manager to make sure that sufficient staff with the right skills mix are available to meet the needs of the business. Arrange cover for Caregiver sickness, absenteeism or holidays.
• Liaise with the Registered Manager to make sure there is sufficient cover to deliver all of the care and support plans on time.
• Responding efficiently to day to day changes in care and support needs.
• Ensure run and working patterns are efficient and logical.
• Effectively prioritise to meet unexpected emergencies.
• To ensure all MAR charts are audited in line with Visiting Angels Quality Monitoring procedure.
• Work with the office team to maintain up to date electronic and hand-written records. Record and monitor mileage and travel distances. Make sure that accidents and incidents are recorded, reported and acted upon.
• Carry out general office duties. Prepare reports as required as required by the Registered Manager
• Act as an ambassador for the organisation at all times in a professional and respectful manner.

OTHER RESPONSIBILITIES

• Support an open, positive and inclusive management culture.
• Participate in the development of relevant policies, particularly those pertaining to the caring function.
• Work to establish effective employer-employee relationships.
• Minimise legal risks by adhering to all relevant legislation, registration requirements and best practice

guidance.

• Assist in the implementation of caring policies and procedures.
• Assist in the maintenance of the standards as required by legislation related to the registration of Visiting Angels.
• Work in a cost-effective manner; with an awareness of budgetary constraints.

Person Specification - Registered Manager