Care Concierge

at  Shoppers Drug Mart Pharmaprix

Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.

SUMMARY:

The Care Concierge plays an integral role in seamlessly integrating the new Pharmacy Care Clinic features into current service offerings and improved pharmacy workflow as well as creating a positive experience for patients accessing pharmacy care clinic services.
The Care Concierge will receive, welcome, and check-in patients to the pharmacy care clinics for their pharmacy services appointments. This role will promote the PC Health app to patients, and coordinate with pharmacists on duty to ensure the pharmacy care clinic runs smoothly

DUTIES AND RESPONSIBILITIES:

Customer Service:

• Create a positive experience for patients accessing clinic services
• Facilitating patient intake by verifying health card details, providing patient registration forms, and creating or verifying patient profiles in the internal system
• Raise awareness of pharmacy care clinic services available to patients and answer their questions
• Set patient expectations as to process and wait times
• Help patients navigate the space and services
• Assist pharmacist and patients with filling out paperwork
• Adhere to all confidentiality and privacy requirements
• Drive uptake of PC Health App with customer and patients