Care Coordinator

at  Active Care Group

PLEASE NOTE WE ARE NOT ABLE TO OFFER SPONSORSHIP FOR THIS ROLE AND THEREFORE WILL NOT BE ABLE TO PROGRESS ANY CANDIDATES WHO REQUIRE A CERTIFICATE OF SPONSORSHIP TO WORK IN THE UK.

Due to the continued growth of the business we are expanding our team of Care Coordinators and opening a new hub in the Thame area of Oxford!
We have a wonderful opportunity to join our friendly team of Experienced Care Coordinators supporting our Care in the Home division. You will be providing a premium customer service, co-ordinating and scheduling our care packages to enable our clients to receive continuity of care in their own homes.
Our care in the home services support children, young people and adults with a wide range of conditions, including: brain injury, spinal cord injury, neurological conditions and neurodegenerative diseases, respiratory conditions and gastro-intestinal conditions, including percutaneous endoscopic gastrostomy (PEG) feeding.

WHAT YOU’LL BE DOING:

• Inbound and outbound calls to both clients and workers to check welfare and the cover of shifts
• Keeping the Team Leader updated with anything business critical that happens within the team daily
• Ensure that compliance with company policies and procedures is maintained in all locations and that each service achieves exacting standards of regulatory compliance specifically continuity of care, commissioned vs delivered, safeguarding and complaints
• Ability to provide and receive complex, sensitive, and contentious information and communicate effectively with staff at all levels, including those who use our services and members of the public
• Identifying and collaborating on innovative ideas, demonstrating vision, and supporting creative, flexible, and responsive workplace
• Always develop and deliver best practice and ensure that workloads are met in a timely manner
• Competently represent the company and maintain/develop positive relationships with internal and external stakeholders