Care Coordinator Associate

at  CareGivers America

THAT’S WHAT DRIVES US…

Who We Are: CareGivers America is a local provider of Home Care Services with 25+ locations in Pennsylvania. We care for the aging and disabled populations in their homes and communities. We are a Modivcare company with affiliate personal care brands across 7 states.

Due to expansion we are seeking a Care Coordinator for our Lancaster Office

• Schedule: M-F 8:30AM-5:00PM
• Office Address: 245 Butler Ave, Suite 105, Lancaster Pa 17601

Benefits and Perks…

• Medical, Dental & Vision Insurance
• 401(k) with a 6% match
• Paid Time Off
• Employee Assistance Program
• Employee Discounts (retail, hotel, food, restaurants, car rental, and much more!)
• Voluntary Term Life and AD&D Insurance
• Legal Services Insurance
• Short-Term and Long-Term Disability
• Accident, Critical Illness & Hospital Indemnity Insurance

You will…

• Receive and process referrals from various sources, such as hospitals, physicians, and other healthcare providers.
• Collaborate with internal teams to determine patient eligibility and initiate the intake process.
• Serve as the primary point of contact for patients, families, and healthcare professionals regarding care coordination.
• Address inquiries, concerns, and provide guidance on accessing services and resources.
• Schedule patient appointments, coordinating availability of healthcare professionals and patient preferences.
• Monitor and update schedules to accommodate changes, cancelations, and rescheduling needs.
• Communicate pertinent patient information, including diagnosis, treatment plans, and care instructions, to the appropriate individuals.
• Maintain accurate and up-to-date electronic and physical records of patient information, appointments, and communication.
• Provide compassionate and empathetic support to patients and their families throughout the care coordination process.

We are excited to speak to someone with the following…

• High school diploma or equivalent
• 1+ years of Customer Service experience required.
• 1+ years of Home Care experience preferred.

We live and lead by our Values…

• We treat everyone with dignity and RESPECT
• We earn the TRUST of our members, and each other
• We provide RELIABLE services that open doors
• We serve with courtesy and COMPASSION
• We prioritize SAFETY
• We communicate with purpose and TRANSPARENCY

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplac

Please refer the Job description for details