Care Coordinator

at  CBI Home Health

• Use scheduling software effectively to fulfill patients’ care plans
• Provide field staff with accurate schedules on a weekly basis
• Ensure care providers are scheduled effectively and efficiently
• Communicate effectively with care providers to ensure schedules are carried out

• Communicate with patients and families when schedule challenges arise, and problem-solve effectively • Maintain accurate records of care provider availability

• Maintain continuity of care whenever possible
• Take into consideration the individual needs of patients (and families), and of care providers, when making decisions

• Maintain accessibility by phone for patients, care providers, referral sources and other stakeholders • Actively pursue positive relationships with care providers and patients

• Follow up appropriately on missed visits • Liaise with Care Supervisors to share patient and care provider feedback

• Resolve or escalate, as required, client concerns/issues
• Ensure dated notes are timely and clear, and contain appropriate and required information
• Ensure accurate, timely documentation and/or phone calls, both external and internal
• Respond to faxes and emails in a timely manner
• Prepare daily performance and tracking reports in a timely manner
• Enter all critical and relevant information into the system for appropriate follow-up and documentation
• Escalate appropriate concerns or risks for review and/or follow-up.