Care Coordinator/Development Officer

at  Home Instead

ABOUT HOME INSTEAD

Our mission at Home Instead West Fife and Kinross is to provide people with access to exceptional, personalised care in the comfort and familiar surroundings of their own home. We believe in building strong relationships and are committed to delivering the best possible service for our clients.
We are currently recruiting for a Care Coordinator/Development Officer to join our expanding team to join us on a permanent basis to provide administrative assistance to our Care Operations team, to ensure the consistent delivery of our excellent home care services. We are looking for a logical, analytical problem solver, who thrives in a fast-paced environment, with excellent people skills, to support a growing organisation dedicated to making a positive impact on peoples’ lives.

Offered on a full-time basis – 37.5 hours per week, 9:00am to 5:00pm Monday to Friday

• Please note part-time hours may be considered

Job Description

JOB PURPOSE

To perform a wide variety of duties in a timely manner to support the smooth running of the care operations aspects of the business. To support the key player team to perform their duties, by supporting client and care professional onboarding and quality assurance activities.

THE ROLE

• Support the Registered Care Manager to respond promptly to care enquiries, assess the care needs of new clients and to develop care plans, risk assessments and visit schedules.
• Support the onboarding, and development of care professionals by carrying out induction training, competency assessments and by supporting the care professional 12-week onboarding process.
• Manage the online training platform and deliver annual training workshops to ensure care staff are competent in their role.
• Carry out client care quality and service reviews as required to ensure good standards are being maintained.
• Manage enquiries by responding to emails and telephone calls in a warm, professional, and timely manner.
• Maintain effective operational systems by ensuring that all client and care professional databases are kept up to date.
• Manage changes to care schedules by being prepared to cover gaps at short notice when care professionals are absent.
• Support the out of hours on-call function to ensure there is sufficient cover to deliver services and emergencies are responded to appropriately.
• Provide feedback to the Registered Care Manager, Scheduler, and the Recruitment Officer to ensure sufficient care staffing levels.
• Support the recruitment and pre-employment checking processes for new Care Pros where appropriate.
• Carry out any other duties deemed necessary for the successful operation of the business.
• Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.
  Qualifications