Care Coordinator

at  St James Medical Practice

Greet patients and visitors to the practice, working on the front reception desk, answering queries, and redirecting requests were required. Answering incoming telephone calls, ensuring calls are documented and redirected accordingly. Book in, amend, and cancel patient appointments via our online system; Footfall, redirecting patient requests to the relevant clinician where necessary. Help patients to manage their needs through answering queries, making, and managing appointments, and ensuring that patients have good quality written or verbal information available.
Provide coordination and navigation for patients and their carers across health and care services, working closely with social prescribing, health and wellbeing coaches, mental health practitioners within the PCN. Ensure those patients who require an urgent consultation are redirected to the GP/Emergency Practitioner and booked into an appropriate slot on the same day. Receive and accurately record requests for home visits, assessing urgency in accordance with the Practices protocols and redirecting to the Emergency Practitioner where required. Liaise with external services i.e., hospitals, to obtain up to date information for patients records.
Ensure computerised appointment system is up to date. Explain practice arrangements and formal requirements to new patients and temporary residents, ensure procedures are completed. Advise patients of relevant charges for private services, accept payment and issue receipts. Ensuring all GDPR related queries follow internal procedures.
Ensure correspondence, reports, results etc. are filed electronically in correct patient record and delivered to the patient via the telephone where relevant. Undertake administration tasks as allocated by the Deputy Operations Manager. Action starts and end of day procedures.
Ensure up-to-date maintenance of both computerised and manual filing systems (i.e. patient notes). Check tasks, notifications, and emails daily and action where necessary. Open incoming internal & external post and distribute to relevant people/departments.
Complete all mandatory online training relevant for the role. Work safely always in accordance with Legislative requirements and Practice Policy and Procedures. Adhere to and always maintain patient confidentiality and information governance

Please refer the Job description for details