Care Coordinator Supervisor (DSP Supervisor) (Designated)

at  Province of Nova Scotia

Department: Community Services
Location: DARTMOUTH
Type of Employment: Term
Union Status: NSGEU - NSPG
Closing Date: 08-Nov-24 (Applications are accepted until 11:59 PM Atlantic Time)

ABOUT US

At the Department of Community Services (DCS), we are a large and diverse department providing a broad portfolio of programs and services including Child and Family Wellbeing (CFW), Employment Support Services (ESS), Income Assistance (IA), Homelessness and Supportive Housing, and the Disability Support Program (DSP).
The Disability Support Program (DSP) is committed to fostering innovative ways to empower individuals with disabilities to pursue their vision of a fulfilling life. We are on a journey to implement international best practices that uphold human rights and choice to enhance the way people engage with their communities. We envision Nova Scotia as a place where people with disabilities can choose the life they want to live, in communities that are welcoming, inclusive, and supportive. A life where individuals can build authentic relationships, explore their interests, and achieve their full potential as valued citizens in their community.

PRIMARY ACCOUNTABILITIES

As a Care Coordinator Supervisor, you will lead a dedicated team to ensure high-quality care for clients through effective supervision and collaboration. Your responsibilities will include:

• Providing clinical and administrative oversight, assigning caseloads, conducting case reviews, and ensuring adherence to policies.
• Guiding and supporting Care Coordinators and clerical staff, offering direction, advice, and interpretation of policies to help them manage cases effectively.
• Acting as the primary contact for complex cases, coordinating with other departments and agencies to ensure clients receive appropriate services.
• Engaging with clients to resolve concerns and clarify care plans.
• Leading staff development through coaching, evaluations, and creating action plans for ongoing improvement.
• Managing day-to-day office operations, addressing issues, and ensuring a safe, productive environment.
• Facilitating team meetings to coordinate services and communicate updates.
• Collaborating with elected officials, advocacy groups, and community partners to respond to client needs and enhance services.

QUALIFICATIONS AND EXPERIENCE

You are a licensed professional in Nursing (RN or LPN), Social Work, Occupational Therapy, Physiotherapy, or Nutritional Studies, with at least six (6) years of related experience. You must be currently registered, or eligible for registration, with your professional association.
You are a proven leader with strong supervisory skills, capable of mentoring and guiding a team while making informed decisions in high-pressure situations. Your ability to manage complex cases, provide direction, and foster a collaborative, solution-oriented work environment sets you apart. You bring well-developed critical thinking, problem-solving, and time management skills, which are crucial in overseeing case management and delivering quality services.
You have extensive experience in conducting assessments, interviews, and negotiations, particularly in complex client situations. Your sound judgment, paired with strong communication and interpersonal skills, enables you to navigate challenging circumstances effectively.
Your solid knowledge of child development, as well as the unique needs of children, adults, and families with mental, intellectual, or physical disabilities, ensures you can provide appropriate, person-centred support. You are familiar with the broader health and social services systems, long-term care, case management principles, and risk management, and you understand community development approaches and the coordination of specialized services. Knowledge of relevant legislation, including Homes for Special Care, will be an asset in this role.
A valid driver’s license and the ability to travel to various work sites are essential.

• Providing clinical and administrative oversight, assigning caseloads, conducting case reviews, and ensuring adherence to policies.
• Guiding and supporting Care Coordinators and clerical staff, offering direction, advice, and interpretation of policies to help them manage cases effectively.
• Acting as the primary contact for complex cases, coordinating with other departments and agencies to ensure clients receive appropriate services.
• Engaging with clients to resolve concerns and clarify care plans.
• Leading staff development through coaching, evaluations, and creating action plans for ongoing improvement.
• Managing day-to-day office operations, addressing issues, and ensuring a safe, productive environment.
• Facilitating team meetings to coordinate services and communicate updates.
• Collaborating with elected officials, advocacy groups, and community partners to respond to client needs and enhance services