Care Management Support Coordinator

at  BCforward

Care Management Support Coordinator
BC Forward is looking for Care Management Support Coordinator in Remote
Position Title: Care Management Support Coordinator
Locations: Remote
Duration: 3+ months of contract with possible extension
Shift: Monday-Friday 9am - 5:30pm EST; no OT required
Pay Rate: $19.00/hr on W2
Job Description:
Supports administrative care management activities including performing outreach, answering inbound calls, and scheduling services. Serves as a point of contact to members, providers, and staff to resolve issues and documents member records in accordance with current state and regulatory guidelines.
Required Skills/Experience:
Some Call Center Work or Phone Work.
2+ years role in health care industry (i.e., medical office, medical assistant, medical customer assistance. etc.)
Fluent in English and another language, preferred.
Due to the nature of our work, experience with high volume of outbound calls in a call-center environment and self-motivation is highly preferred (Ex: 70+ calls daily)
Education/Experience:
Requires a High School diploma or GED.
Requires 1 - 2 years of related experience Provides outreach to members via phone to support with care plan next steps, community or health plan resources, questions or concerns related to scheduling and ongoing education for both the member and provider throughout care/service.
Provides support to members to connect them to other health plan and community resources to ensure they are receiving high-quality customer care/service.
May apply working knowledge of assigned health plan(s) activities and resources.
Serves as the front-line support on various member and/or provider inquiries, requests, or concerns which may include explaining care plan procedures, and protocols.
Supports member onboarding and day-to-day administrative duties including sending out welcome letters, related correspondence, and program educational materials to assist in the facilitation of a successful member/provider relationship.
Documents and maintains non-clinical member records to ensure standards of practice and policies are in accordance with state and regulatory requirements and provide to providers as needed.
Knowledge of existing benefits and resources locally and make referrals to address Social Determinants of Health (SDOH) needs.
Performs other duties as assigned.
Complies with all policies and standards.

EXPERIENCE

Not Specified

Please refer the Job description for details