Care Navigator (General Practice)

at  Kingsthorpe Medical Centre

Job Responsibilities The following are the core responsibilities of the care navigator. There may be, on occasions, a requirement to carry out other tasks. This will be dependent on factors such as workload and staffing levels. Process and effectively signpost patients to the appropriate healthcare professional, depending on the presenting condition.
Answer incoming phone calls, transfer calls or deal with callers requests appropriately. Process patients requests for appointments. Initiate contact with and respond to requests from patients, team members and external agencies. Data entry of new and temporary registrations and relevant patient information as required.
Input data into the patients healthcare records as necessary. Direct requests for information e.g. SAR, insurance/solicitors letters and DVLA forms to the administration team. Manage all queries as necessary in an efficient manner.
Maintain a clean, tidy and effective working area at all times. Monitor and maintain reception areas and noticeboards. Ensure GP consulting rooms are stocked up. Monitor and maintain the reception area and noticeboards.
Support all clinical staff with general tasks as requested. Undertake all mandatory training and induction programmes. Contribute to public health campaigns (e.g. flu clinics) through advice or direct care

Please refer the Job description for details