Care Navigator/ GP Receptionist - Long Crendon

at  Unity Health

We are currently recruiting for part time Care Navigators/Administrators at a busy GP Surgery Based in Buckinghamshire. The shifts are mornings 08:00-13:30, 3 days a week.
These 3 shifts are in our Long Crendon Surgery. on Monday/Tuesday/Thursday. Unfortunately there is no flexibility with these days/times.
Unity Health is a 10 Partner, 5 site GMS practice located in Buckinghamshire/Oxfordshire, with a growing patient list size of over 22K patients. Our five surgeries are located in Brill, Chinnor, Long Crendon, Princes Risborough and Thame.
We offer a full general practice service and provide more specialist services for children, pregnant women and those with long term conditions such as diabetes, asthma, heart disease and high blood pressure. We offer contraception advice as well as travel advice and immunisations.
This busy yet rewarding role requires excellent customer service skills, attention to detail and a responsible attitude. You will need to be able to remain calm under pressure, multi-task, enjoy contact with people, be PC literate and have great organisational skills.
Primary responsibilities include:
· Playing a leading role in signposting patients to the appropriate member of the clinical team;
· Providing information and non-clinical advice, resolving problems where possible;
· Receiving and dealing with telephone enquiries - taking action or passing on messages as appropriate;
· Ensuring all information is correctly entered on the computer system including scanning incoming letters into patient records;
· Contacting patients, where requested (e.g. regarding test results);
· Actively promote practice developments and initiatives to patients, such as electronic prescriptions (EPS).
Due to the nature of the role, flexibility to work extra hours to cover for holiday and sickness is a necessity. Although you will be expected to sometimes work across all five sites, you would be based at a maximum of two of them.

Please refer the Job description for details