Care Navigator

at  PrimaryCareCareers

ABOUT THE CANDIDATE

We would love to hear from candidates with GP surgery experience although we would also like to hear from those that can show flexibility and a range of transferable skills.
The successful candidate should be able to work calmly and professionally as part of a team. You should have the ability to multi-task. A strong command of written and spoken English with an excellent telephone manner is a must. Good time management skills and the ability to follow protocols and or instruction and attention to detail is essential.

Essential:

• Knowledge or experience of working with standard office equipment eg scanners, copiers, printers, faxes, telephones.
• One years experience in busy customer service or reception environment.
• Experience of working in a team.
• Use of bespoke computer systems.
• Understanding of health and safety policies and procedures.

Desirable:

• Confidence to use own judgement based on resourcefulness and local knowledge in response to patient or staff queries.
• Understanding of local health issues.
• Previous NHS experience.
• Experience of clinical systems, including SystmOne.

ABOUT US

SPC is an innovative partnership of Suffolk GP surgeries. Doctors and practice staff share resources and work together to ensure patients continue to receive high quality healthcare. Suffolk Primary Care is committed to a policy of equal opportunities in employment. Applicants will ideally be fully vaccinated against Covid.
Derby Road have 2 sites, based in the heart of Ipswich, with close travel links to the beautiful Suffolk countryside and the Suffolk coast.

Benefits of working for SPC include:

• NHS pension scheme.
• Life insurance.
• Family benefits including an adult dependents pension and children’s pension.
• Ill health benefits.
• Proper pay & cost of living benefits.
• Eye care vouchers health service discounts.
• Generous annual leave.
• Enhanced maternity and paternity terms.
• High street discounts through our own online portal.
• Technology and homewares salary sacrifice schemes with Currys and John Lewis.
• Cycle to work salary sacrifice scheme.
• Gym salary sacrifice scheme

As part of Suffolk Primary Care, which is a group of 7 GP practices across Suffolk, we are seeking to recruit an enthusiastic and flexible permanent care navigator, with strong customer service skills, for our Derby Road surgeries located in Ipswich. This position can be either full or part-times so please apply to discuss with us.
We have an established team with a strong focus on customer service and communication and we require someone who can be flexible in the workplace in terms of hours as and when the need arises, and be prepared to work across both of our Derby Road sites.

Main duties of the job include;

• Provide comprehensive administrative support for the general practice and to act as focal point for patients and staff.
• Type letters and reports for the GPs and health professionals as required.
• Receive and assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
• Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors either in person or via the telephone.
• Facilitate effective communication between patients and members of the healthcare community.
• Assist with new patient registrations.
• Handle patient complaints in accordance with practice protocols.
• Provide an efficient and accurate support to the secretarial team, clinicians & patients.

Please see job spec attached for more details.