Care Quality Coordinator

at  Fortix

JOB DESCRIPTION:

Join Fortix, a dynamic housing support agency dedicated to providing outstanding care and support. We are currently seeking an experienced Care Quality Coordinator to enhance our service delivery through meticulous oversight and improvement of our care documentation and client engagement processes. This pivotal role will ensure that all care-related documentation accurately reflects our services and adheres to regulatory standards, playing a critical role in our continuous improvement efforts.

ESSENTIAL SKILLS AND QUALIFICATIONS:

• Educational Background: Bachelor’s or master’s degree in social work, Healthcare Administration, Public Health, or a closely related field.
• Professional Experience: At least three years of experience in a compliance, quality assurance, or similar role within the healthcare or social services sectors.
• Advanced Documentation Skills: Exceptional ability to create, audit, and maintain critical healthcare documentation with a high level of detail and accuracy.
• Analytical and Reporting Skills: Strong proficiency in data analysis and report writing, with the ability to interpret complex data sets and translate findings into clear, actionable reports.
• Communication and Interpersonal Skills: Excellent communication skills, both written and verbal, with the ability to engage effectively with a diverse range of individuals including clients, staff, and external stakeholders.

• Documentation Auditing: Systematically review and update care plans, risk assessments, safeguarding reports, incident logs, and all other behaviour management plans. Ensure all documents are complete, up-to-date, and accurately reflect the services provided.
• Data Management: Develop and maintain a robust system for data collation that supports comprehensive reporting. Prepare detailed reports for various stakeholders, including funders, social workers, and local councils, ensuring that these reports drive improvements and comply with all contractual and regulatory requirements.
• Client Interaction and Advocacy: Engage directly with clients to validate the care received against documented plans. Act as an advocate for clients, ensuring their voices are heard and integrated into service planning and delivery.
• Service User Councils: Organise and facilitate service user councils to gather direct feedback from clients, fostering a collaborative environment for shared decision-making and continuous service improvement.
• Staff Training and Development: Lead training sessions for staff on effective documentation practices and data management, ensuring consistency and accuracy in all client records.
• Strategic Contributions: Provide strategic insights to the operations director and other senior management by analysing service data and identifying trends and opportunities for improvement.