Care - Senior Quality Assurance Specialist

at  GetYourGuide

ABOUT GETYOURGUIDE

GetYourGuide is the globally leading marketplace for unforgettable travel experiences. Travelers use GetYourGuide to discover the best things to do in a destination. Since its founding in 2009, people from all over the world have booked more than 150 million tours, activities, and attraction tickets through GetYourGuide. Powered by a global team of over 800 travel experts and technologists, we are headquartered in Berlin and have 17 local offices around the world. Visit our careers website to learn more.

TEAM MISSION

Our mission is to ensure each of our customers, suppliers and affiliate partners consistently get an outstanding customer experience.
We are looking for a Senior Quality Assurance Specialist, part of the Customer Experience Team within Care. This role is crucial in ensuring that we consistently deliver high-quality support, maintain compliance, identify improvement areas, and enhance the overall customer experience. You will act as a Subject-Matter Expert (SME) identifying critical processes and trending Quality Assurance (QA) opportunities such as AI, as well as defining standardization of audit processes globally across multiple human handled channels and chatbot.
This role reports to the QA Manager and is Berlin-based.

Please refer the Job description for details