Care Specialist Advisor

at  Prestige Inhome Care

• One of AFR’s Best Places to Work in 2024
• Know that your work makes a significant impact on people’s lives
• Exciting Reward and Recognition Programs

ABOUT US

At Prestige Inhome Care, we’re not just a care provider; we’re a family dedicated to making lives better by keeping people in the comfort of their homes. If you’re passionate about client-focused care, kindness, and creating joy, we want to hear from you!

ABOUT YOU

Prestige Inhome Care is looking for a compassionate and skilled Care Specialist Advisor to handle enquiries from prospective clients and guide them through the process of accessing our high-quality care services.

You will be responsible for:

• Handle initial enquiries from potential clients, both self-funded and government-funded, via phone or email.
• Establish rapport with prospective clients, understand their needs, and align them with our services.
• Nurture enquiries that don’t convert immediately, ensuring consistent follow-up and engagement.
• Convert enquiries into face-to-face or Telehealth sign-ups with our Case Managers (CM) or Client Intake Officers (CIO)
• Assist clients in navigating the My Aged Care site and promote the benefits of our home care packages.
• Follow up with undecided clients regularly, ensuring that no potential client is left behind.

If you possess the following skills, we want to hear from you:

• Strong customer service skills with a friendly, empathetic approach.
• Excellent communication and interpersonal skills, with the ability to build rapport quickly.
• Sales experience with a track record of meeting conversion targets.
• Ability to manage time effectively, work under pressure, and prioritise tasks.
• Proactive and self-motivated, with the ability to work both independently and as part of a team.
• Knowledge of government-funded home care packages, aged care services, and NDIS is advantageous.
• Proficient in using healthcare information systems and Microsoft Office applications.

• Handle initial enquiries from potential clients, both self-funded and government-funded, via phone or email.
• Establish rapport with prospective clients, understand their needs, and align them with our services.
• Nurture enquiries that don’t convert immediately, ensuring consistent follow-up and engagement.
• Convert enquiries into face-to-face or Telehealth sign-ups with our Case Managers (CM) or Client Intake Officers (CIO)
• Assist clients in navigating the My Aged Care site and promote the benefits of our home care packages.
• Follow up with undecided clients regularly, ensuring that no potential client is left behind