Care Team Coordinator

at  Closing the Gap Healthcare

Closing the Gap Healthcare (CTG) is proud to be a Canadian owned, award-winning, fully accredited and government (Ministry of Health) funded organization. We Enrich Lives and Change Tomorrow by providing a wide spectrum of unparalleled quality services in the community.
The Care Team Coordinator role is an integral contribution to the quality of care provided by CTG. You will be coordinating visits and communication with our Providers, providing empathetic client service and the administrative duties to keep track of it all.

WHO WE ARE:

Closing the Gap Healthcare (CTG) is proud to be a Canadian-owned, award-winning, fully accredited and publicly funded organization.
We are A Team Made for Caring™ dedicated to providing people of all ages the highest level of care across a wide range of home and community-based and clinic healthcare services. Our philosophy and care approach are based on ethical principles and compassion, together with a commitment to meet the highest practice standards.

• A passion for challenges and working with customers to ensure a great experience.
• Accurately and efficiently assessing customer requests and addressing them immediately or escalates as appropriate.
• Scheduling and coordination of service providers to meet client needs.
• Strong problem-solving skills.
• Working effectively with other team members.
• Effectively triaging calls to ensure effective call management.
• Providing CTG program and service information to customers to encourage sales of services.
• Performing data entry requirements for all clients using the CTG computer system.
• Providing support and information to internal and external customers from all offices related to CTG programs and services.