Career Development & Relationship Manager (hybrid)

at  McMaster University

JOB DESCRIPTION

Unit/Project Description:
The DeGroote’s Student Experience team supports all students at the DeGroote School of Business – MBA, BCom, specialized graduate programs and PhD students. As an integrated team, we champion new ideas, collaborate across boundaries, and learn continually to deliver a consistent and inspiring student experience. Our school’s culture is captured by five values: Collaboration, Community, Inclusivity, Innovation and Integrity.
As part of Student Experience, the Career and Professional Development team delivers innovative excellence in three key areas: Career Development, Strategic Employer Partnerships and Experiential Learning, supporting more than 3200 Commerce, 600 MBA students, 100 Master of Finance and 70 MSc in eHealth students every year. There are team members at both the Burlington and Hamilton locations of the business school.
The BCom program attracts more than 850 incoming students each year and offers the largest undergraduate business internship program in Ontario. The Relationship Manager works to source and secure internship, summer and full-time job opportunities for all BCom students within the DeGroote School of Business. They also works directly with these students to support and assist them in securing internships, summer and full-time job opportunities. Through one-on-one career coaching, workshops and career courses, the incumbent delivers excellence in career development programming.
As a representative for the DeGroote School of Business engaged in external relations, it is essential that the incumbent is professional and viewed as a knowledgeable resource for students and employer partners. Through employer site visits, the incumbent coaches students to achieve internship success and advises employers on how best to support students throughout their internships.
The BCom student population and employer partners are comprised of individuals from diverse backgrounds and experiences. The school, faculty and staff are committed to building an inclusive community supporting all individuals.
Job Summary:
Responsible for planning, organizing and coordinating career development activities and work term, internship, and summer employment opportunities. Promotes student development, success and retention, and encourages career achievement by conducting coaching sessions with students dealing with career choice, educational direction and goal progress. Facilitates the admissions interview process for incoming students and makes the final recommendation for admission into the program. Responsible for supervising temporary and casual employees.

Purpose and Key Functions:

• Interview prospective students to assess their suitability and make decisions on admission into the co-operative education program.
• Recruit, train, and manage work study students to ensure that performance expectations are met.
• Write articles for publication in professional trade magazines and marketing materials.
• Negotiate and secure contracts with external vendors for workshops, training, and other activities.
• Complete comprehensive analyses of employment statistics for use in various marketing materials and publications.
• Coordinate and conduct on-site visits with students to discuss work objectives and meet with employers to ensure performance expectations are met, and when required, terminate the employment relationship on behalf of the employer.
• Identify, develop, and cultivate strategic employer relationships in the business community at the municipal, national, and international level.
• Interview employer partners to understand recruitment needs, and employment and career trends.
• Provide individual coaching services and guidance in developing self-marketing and branding tools including, but not limited to, job search strategies, resume critiques, preparation of cover letters and personal statements, interview skills, networking, portfolio development, and negotiation skills.
• Conduct mock interviews by creating specific questions that are relevant to the career path and field of employment students are pursuing, and provide constructive feedback to students.
• Conduct post-work interviews with students to discuss experiences and future goals.
• Write a variety of documents including, but not limited to, career and skill development materials, interview tools, correspondence, and workshop plans.
• Create promotional materials to market the program.
• Create, implement and maintain policies and procedures related to the program and career services offered.
• Facilitate career development workshops and courses preparing students for experiential learning programs including internship and co-operative work terms.
• Plan and coordinate a variety of workshops, seminars and events.
• Gather and review current labour market information and research current trends within professional careers and employment requirements including skill level and comparable salaries offered.
• Invite employers and career experts to post-employment and career networking events.
• Act as a liaison between faculty, staff and students to ensure the timely communication of information and adherence to policies and procedures.
• Participate in meetings with students to discuss and provide guidance regarding individual career options.
• Remain current with employment legislation and government mandates.

Supervision:
Ongoing responsibility for hiring and supervising up to 9 casual employees at any one time.

Assets:

• This is role will be focused on supporting Commerce students with their internship, summer and full-time job searches and will be located primarily at the DeGroote School of Business in Hamilton (Main Campus) with some required work required occasionally at the Ron Joyce Centre in Burlington.
• Excellent understanding of labour laws and best practices in experiential learning policy and procedures.
• Experience in an experiential educational environment (work integrated learning education preferred) and/or on-campus recruitment is an asset.
• Extensive knowledge of various corporate/business industry sectors is required - specifically in financial services, professional services, CPGs, and technology
• Proven coaching and facilitation skills are necessary with preference given to experience coaching diverse student populations
• Excellent written and presentation skills are essential
• Previous experience in developing and teaching workshops, public speaking and managing projects are necessary
• Proven experience in business marketing and relationship management are essential to success in this role.
• The incumbent must be self-starter and independent
• Ability to multi-task in a fast-paced environment, effectively prioritize activities and manage stress with a high degree of maturity and professionalism are critical.
• Must be a proven team player with strong collaboration skills
• Computer literacy is required with particular emphasis on CMS; Microsoft Word, Excel and PowerPoint; and social media tools
• Activities outside of normal business hours, especially during peak times of the year, are expected.
• Extensive travel within Ontario is required and may include travel to areas not serviced by public transit and overnight travel. As such, reliable access to transportation is essential.
• Must be goals and target driven to support job secure rates for BCom with Internship students and new grads.

Additional Information:
The Career and Professional Development team works closely with the Academic team and Faculty to ensure a superior student experience for all BCom students.
The Relationship Manager will work as part of a multi-incumbent team to deliver high impact and quality career development services and programs.

EMPLOYMENT EQUITY STATEMENT

McMaster University is located on the traditional territories of the Haudenosaunee and Mississauga Nations and within the lands protected by the “Dish With One Spoon” wampum agreement.
The diversity of our workforce is at the core of our innovation and creativity and strengthens our research and teaching excellence. In keeping with its Statement on Building an Inclusive Community with a Shared Purpose, McMaster University strives to embody the values of respect, collaboration and diversity, and has a strong commitment to employment equity.
The University seeks qualified candidates who share our commitment to equity and inclusion, who will contribute to the diversification of ideas and perspectives, and especially welcomes applications from indigenous (First Nations, Métis or Inuit) peoples, members of racialized communities, persons with disabilities, women, and persons who identify as 2SLGBTQ+.
As part of McMaster’s commitment, all applicants are invited to complete a confidential Applicant Diversity Survey through the online application submission process. The Survey questionnaire requests voluntary self-identification in relation to equity-seeking groups that have historically faced and continue to face barriers in employment. Please refer to the Applicant Diversity Survey - Statement of Collection for additional information.

Job applicants requiring accommodation to participate in the hiring process should contact:

• Human Resources Service Centre at 905-525-9140 ext. 222-HR (22247), or
• Faculty of Health Sciences HR Office at ext. 22207, or
• School of Graduate Studies at ext. 23679

to communicate accommodation needs.

INTERVIEW EXPERIENCE

At McMaster University, we believe in a comprehensive and inclusive interview process. Our interview methods encompass a variety of approaches that allow our hiring teams to provide a flexible and accessible experience for engaging with our candidates. Throughout your recruitment process at McMaster, you may be requested to participate in a variety of formats, that may include in-person, virtual or recorded interviews. If you have any questions as you move through the hiring process, please reach out to talent@mcmaster.ca or the HR contact associated with your position of interest.

• Interview prospective students to assess their suitability and make decisions on admission into the co-operative education program.
• Recruit, train, and manage work study students to ensure that performance expectations are met.
• Write articles for publication in professional trade magazines and marketing materials.
• Negotiate and secure contracts with external vendors for workshops, training, and other activities.
• Complete comprehensive analyses of employment statistics for use in various marketing materials and publications.
• Coordinate and conduct on-site visits with students to discuss work objectives and meet with employers to ensure performance expectations are met, and when required, terminate the employment relationship on behalf of the employer.
• Identify, develop, and cultivate strategic employer relationships in the business community at the municipal, national, and international level.
• Interview employer partners to understand recruitment needs, and employment and career trends.
• Provide individual coaching services and guidance in developing self-marketing and branding tools including, but not limited to, job search strategies, resume critiques, preparation of cover letters and personal statements, interview skills, networking, portfolio development, and negotiation skills.
• Conduct mock interviews by creating specific questions that are relevant to the career path and field of employment students are pursuing, and provide constructive feedback to students.
• Conduct post-work interviews with students to discuss experiences and future goals.
• Write a variety of documents including, but not limited to, career and skill development materials, interview tools, correspondence, and workshop plans.
• Create promotional materials to market the program.
• Create, implement and maintain policies and procedures related to the program and career services offered.
• Facilitate career development workshops and courses preparing students for experiential learning programs including internship and co-operative work terms.
• Plan and coordinate a variety of workshops, seminars and events.
• Gather and review current labour market information and research current trends within professional careers and employment requirements including skill level and comparable salaries offered.
• Invite employers and career experts to post-employment and career networking events.
• Act as a liaison between faculty, staff and students to ensure the timely communication of information and adherence to policies and procedures.
• Participate in meetings with students to discuss and provide guidance regarding individual career options.
• Remain current with employment legislation and government mandates