CareWear Consultant

at  UW Health Care Direct

POSITION SUMMARY

The CareWear Consultant evaluates and determines the prosthetic (breast prostheses) and maternity support garment needs of cancer, peripheral vascular, and maternity clients, respectively, through brief interview, history, and observation at CareWear locations. The CareWear Consultant independently fits the CareWear product(s) and recommends/sells the appropriate product(s). The CareWear consultant may also be required to complete a prior authorization to the client’s insurance company. The Consultant schedules CareWear appointments for all CareWear clinics, triages phone calls, assists clients in the retail store, checks in inventory, mails products to clients and orders products. Responsibilities also include posting charges and collecting cash and/or charge payments at CareWear locations. May require some travel to various locations.

JOB REQUIREMENTS

Licenses: CNA, MA, or LPN preferred.
Certification from authorized breast prosthesis vendor or certification from national certification board preferred.
Education: High school diploma or equivalent required.
Experience: One year of relevant experience working in a healthcare setting required, two years of experience preferred.
Miscellaneous: CPR certification required. Must be completed within the first ninety (90) days of employment.
Must be able to demonstrate excellent customer service and communicate effective and professionally.
Must be highly organized and able to work efficiently and independently in a fast-paced environment, with the ability to simultaneously manage multiple tasks.
Knowledge of moderate computer functions including keyboarding required, excel spreadsheet, and word processing required.
Knowledge of billing functions and insurance reimbursement preferred.

• Provides client Support and Education.
• Evaluates and coordinates the supply needs of clients.
• Completes a brief but thorough interview to obtain client medical history.
• Performs assessments to determine the appropriate product selection and takes client

measurements to fit products to meet specific client needs.

• Complete prior authorizations to the client’s insurance company.
• Obtains prescriptions for Durable Medical Equipment (DME) as needed.
• Provides product education and obtains client feedback related to product selection.
• Accurately documents measurements and products ordered and delivered in Brightree client

chart.

• Accurately enters order, inventory and confirms orders into internet-based database, Brightree.
• Ability to review patient’s medical record as needed for pertinent information applicable to

products needed from CareWear.

• Provides information to newly diagnosed patients regarding products and resources available in

an empathetic manner.

• Communicates with referring physicians and recommends referrals to other health care

professionals.

• Completes charge entry and cash collection, as necessary. Ensures clients sign the appropriate

forms including financial responsibility and product delivery acceptance forms.

• Provides in-services to community partners, and other necessary locations to familiarize clinic and

hospital staff with CareWear services and products as needed.

• Maintains up-to-date inventory at all locations, transferring inventory from one location to

another as needed.

• Provides receptionist support duties in CareWear, as needed.
• Assist with receiving and tracking inventory, stocking shelves, and mailing supplies to patients.
• Performs other duties as assigned or delegated by manager.