Cargo Readiness Officer

at  CMACGM

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.
Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.
Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.
Cargo Readiness Officer

QUALIFICATIONS AND PROFILE:

Strong knowledge in Shipping Industry (minimum 5 years of experience)
Graduate (3 years regular course ) Any bachelor degree or Equivalent University Degree
Knowledge of commercial policy and offers
Knowledge of dangerous / special cargo or commodity
Knowledge of port / country regulations
Knowledge of the legal and / or regulatory frame
Commercial relation
Customer service / user support
Risk detection and prevention
Excellent communication Skills
Software / IT Applications
Please ensure you are familiar with the CMA CGM Corporate Internal Mobility guideline

THE ROLE:

Ensure that the cargo is ready on time for loading by following-up the export shipments; he/ she is focused on CMA CGM (Group) cargo on export calls for POL local cargo.

RESPONSIBILITIES:

Focus on CMA CGM (Group) cargo on Export calls for first POL cargo.
Entry point for Ops matters within Customer Care Direction.
Work on handover file and provide instruction to GBS for rolling cargo.
Contact customers for final notification by phone for missing information.
Coordinate with related internal teams and follow up to ensure Resolution for customer last minute problems.
Provide final HANDOVER READYNESS to relevant stakeholders to maximize vessel call.
Coordinate late gate arrival with Cargo Ops
Manage all operational contingencies.
Follow up on local cargo shut outs (cut and runs), perform (for own bookings) and monitor (for x-bookings) LARA updates to inform Cargo Ops & Cargo Flow after completion​.
Provide Clear handover list to Cargo ops
Post departure exceptions management (overlanded & short, landed units)
Analyze KPIs and identify customer behavior patterns to eventually take decision on readiness.