Cargo Readiness Officer

at  CMACGM

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CMA CGM Group Agencies (New Zealand) Limited is a wholly owned subsidiary of CMA CGM Worldwide Agencies (France) and represents the interests of CMA CGM throughout New Zealand. Operating from its headquarters in Auckland the company provides a full range of personalised and e-commerce solutions to all its customers nationwide including many of New Zealand’s premier exporters and importers and leading brands.

ABOUT THE ROLE:

A fantastic permanent role has become available in our Customer Care team for an enthusiastic individual to join our team in Auckland as the ‘Cargo Readiness Representative’. Reporting to the Cargo Readiness Team Leader, the main responsibilities of the Cargo Readiness Representative include:
Effective management and control across the export cargo cycle and ensure clients adhere to deadlines and deliver cargo on time
Monitor bookings on trade vessels departing New Zealand to ensure maximum utilisation of space
To be alert to vessel schedule changes or port rotation changes and proactively find carriage solutions which meet our customer demand
Liaison with customer to clear the customer electronic delivery order prior to cargo export/ loading to vessel

TO BE SUCCESSFUL IN THIS ROLE, YOU MUST HAVE:

Previous experience in shipping or logistics environment
Knowledge of terminal / transport operations • Previous Customer Service experience, preferably in the Shipping/Freight forwarding industry
Excellent communication skills - both written and verbal
Excellent problem-solving skills with the ability to foster relationships with customers
High level Microsoft Excel skills
To apply for this role, you must be a New Zealand citizen or a permanent resident.
Please note that remote working from overseas and interstate locations will not be considered.
Why join CMA CGM?
We are continuously striving to provide new opportunities and benefits that make our business a great place to work, but the truth is that it’s our people who make us want to come to work every day. We make time to engage, connect and celebrate the moments that matter with our colleagues.
We have a strong culture built around supporting progression and promotion and offer a diverse and engaging training calendar that provides you with the opportunity for growth, no matter your interests.
In an ever-changing economy, the shipping industry remains a beacon of stability, and our continued success is a testament to our unwavering commitment to excellence.
We prioritise delivering exceptional experiences to both our customers and our employees.
The CMA CGM Group is also deeply committed to sustainability. We demonstrate our dedication to acting for the planet, people, and fair trade, through initiatives like reducing greenhouse gas emissions, empowering women in the workplace, educating employees on climate issues, and engaging in community and environmental projects.
Our Commitment to Diversity
CMA CGM is committed to providing a respectful and collaborative working environment where all our employees can thrive. Our strength is in our people, and embedding Diversity, Equity and Inclusion (DEI) into our culture is essential to our ongoing success. By Acting for People, we can harness the diversity of our teams, which benefits our employees, customers and communities in the markets we serve. We actively welcome and encourage applications from all qualified individuals, regardless of indigenous status, race, religion, gender identity or expression, sexual orientation, national origin, disability, age, or any other characteristic.
Join us at CMA CGM, where your potential meets endless possibilities, and together, we shape the future of global shipping