Carrier Performance Logistics Lead

at  HelloFresh

This role is a fantastic opportunity to join an enthusiastic and data-driven team in a dynamic company. We are looking for a Logistics Lead with a track record of successful final mile carrier management and/or experience within a carrier to drive our 3PL relationships, improving performance and customer experience. Together with our final mile delivery partners you will constantly look for opportunities to innovate and be more efficient. You strive to improve delivery experience every day and are constantly on the lookout for opportunities to make HelloFresh Logistics best in class.

• Manage relationships with our final mile 3PL’s with a focus on improving performance and overall customer experience
• Work on initiatives to drive down systemic delivery errors in conjunction with our key suppliers and internal teams, with a strong focus on using data to drive actions
• Work cross functionally, representing the Logistics department whilst also supporting wider business initiatives that improve customer experience and retention
• Independently analyse multiple sources of data to find root causes, validate assumptions, provide clear recommendations for improvement and monitor execution.
• Mitigate delivery risks (eg snow) to ensure minimal disruption to service
• Identify and analyse trends in complex data sets