Case Administrator

at  Lowell Group

Summary
Our solicitors are busier than ever so they need a helping hand. As a Legal Case Administrator, you’ll help carry out administration tasks with effective handling of litigated cases within a consumer small claims environment. The role involves responding to emails and letters and dealing with various documentation pertaining to litigation. And you’ll draft correspondence and legal documents, paying keen attention to detail.
Job Description
Case Administrator
Location: Leeds, Thorpe Park. Hybrid Working.
We’re Overdales Legal. Regulated by the SRA, we’re one of the largest providers of specialist debt Litigation services in the UK. We’re a proud member of Lowell Group.
Together, we make credit work better for all! Our mission is to help customers on the path to becoming debt free; with a real focus on helping our customers pay off their debts in practical and affordable ways. We do this honestly, ethically and by treating our customers with dignity and respect.
Our focus on sustainability, hybrid working, leadership development and career progression makes working at Lowell a rewarding experience.

Key responsibilities:

• Dealing with various types of correspondence, court documents and third parties.
• Follow and adhere to the litigation process highlighting any urgent Court documentation.
• Ensure that our internal system is maintained according to GDPR regulations, so that information is up to date and easily available.
• Dealing with and responding to disputes generated by our Clients Customers by doing full account reviews to understand circumstances.
• Liaise with our Client to ensure that documents and information obtained are within satisfactory turnaround times.
• Respond to escalated issues from Client’s customers as required in accordance with regulations, procedures, policies and client’s service level agreements ensuring all deadlines are met.
• Ensure all departmental processes are followed and that all internal systems are correctly noted items are correctly filed, scanned, forwarded and or confidentially destroyed.
• Adhere to the SRA & FCA regulations.

What do we need from you?
In short, IT skills, thoroughness and good organisation. You should be the sort of person who meets deadlines and takes pride in a job well done. You’ll also be helpful and respectful towards clients and our team. It will help if you can express yourself well both face to face and in writing. Clear communication is key, along with a fair, professional attitude.
So, whatever your culture, gender identity, religion, ethnicity, age, neurodiversity, or disability status, if you’re ready to help us make credit work better for all, we think you’ll fit right in.
Our people are our strength, so we build strong teams thriving with diverse voices, and offer benefits that can keep our people strong.
A mission that gives back:
You’ll also have lots of opportunities to make an impact on your personal development. At Lowell we have a big focus on helping our colleagues develop their careers and grow with us, together.
So, whatever your culture, gender identity, religion, ethnicity, age, neurodiversity, or disability status, if you’re ready to help us make credit work better for all, we think you’ll fit right in. Our people are our strength, so we build strong teams thriving with diverse voices, and offer benefits that can keep our people strong.

That means…

• A competitive salary.
• A discretionary annual bonus for a job well done.
• 3% flexible benefits; pick additional benefits or take as cash each month. Whether this is extra holiday or dental cover there will be something for you.
• We are committed to a hybrid working environment, where we will ask you to work in our Leeds office, which will be based in Thorpe Park. Our new purpose-built office to support collaborative working and those meaningful moments you’ll only get from being in the office.
• Free parking when you are in the office and when working from home, you’ll be fully equipped with everything you’ll need to be successful.
• 28 days holiday plus public holidays with the option to purchase up to an additional 5 days.
• Life assurance.
• A fantastic culture with more little perks along the way including, self-development opportunities, recognition awards and on-site facilities to support the varying needs of our colleagues.
• Wellbeing support and a programme of webinars and classes geared towards mindfulness.
• Job security

Ready to share in that mission?
Together, we go further - and it starts with you. So, if you’re interested in adding your voice to our fantastic team of people, take the first step and apply today

• Dealing with various types of correspondence, court documents and third parties.
• Follow and adhere to the litigation process highlighting any urgent Court documentation.
• Ensure that our internal system is maintained according to GDPR regulations, so that information is up to date and easily available.
• Dealing with and responding to disputes generated by our Clients Customers by doing full account reviews to understand circumstances.
• Liaise with our Client to ensure that documents and information obtained are within satisfactory turnaround times.
• Respond to escalated issues from Client’s customers as required in accordance with regulations, procedures, policies and client’s service level agreements ensuring all deadlines are met.
• Ensure all departmental processes are followed and that all internal systems are correctly noted items are correctly filed, scanned, forwarded and or confidentially destroyed.
• Adhere to the SRA & FCA regulations