Case Assistant

at  ASEBP

POSITION SUMMARY

The Case Assistant is a supportive role to the Disability Services team. The Case Assistant functions to create additional capacity and supports front line claims staff by completing administrative tasks specifically related to sick leave cases and the ongoing management of disability cases.

YOUR EDUCATION AND EXPERIENCE

• High school plus one to two years of post-secondary education A minimum of one to three years of related administration experience.
• One year to less than three years experience in health, insurance and/or benefit administration.
  A combination of education and experience may be considered.

YOUR ABILITIES

• Experience in a health, insurance, and/or disability management environment.
• Experience working in disability management software/task management systems is an asset
• Previous Case Assistant experience an asset
• Strong organizational and time management skills.
• Ability to organize workflow and priorities independently.
• Ability to work within a collaborative team environment to meet organizational goals.
• Proficiency with Microsoft Office including Word, Excel and Outlook.
• Strong written and verbal communication skills.
• Exceptional attention to detail.
• Bilingual French/English is an asset

• Taking direction of claims staff and keeping with process timelines.
• Gather and compile identified medical information required for; Medical Assessment Referrals, Provider Referrals, CPPD, etc. and corresponding with identified recipients which can include service providers, the medical community and covered members.
• Draft and send written follow-up requests to medical and/or paramedical providers with outstanding requests. Contact providers via phone or email for follow up.
• Complete booking of assessments and services with health care and/or paramedical providers including confirmation of date, time and cost.
• Contact Covered Members to confirm and advise of assessment bookings.
• Contact Covered Members to complete travel and accommodation arrangement including booking, confirmation and issuing payments as appropriate.
• Review incoming invoices to cases, confirm item approval and process for payment.
• Draft and send written correspondence to covered members, employers and/or health care providers.
• Contact vendors to complete purchase and delivery of approved durable medical and/or ergonomic equipment.
• Provide absence coverage for administrative roles within Disability Services, including Disability Pay area. Ad Hoc & Coverage duties could include, report creation & distribution, meeting minutes, meeting scheduling etc.