Case Associate

at  MLC Life Insurance

MLC Life Insurance. We have been protecting the lives of Australians for over 130 years. We respect the role we play in providing peace of mind for our customers, and we never lose sight of it.

OUR PURPOSE

MLC Life Insurance is one of Australia’s leading life insurance specialists and a member of the Nippon Life Insurance Group, one of the world’s leading insurers. We are guided by our simple purpose: ‘A Promise for Life’. We provide over 1.5 million Australians with reassurance that they and their loved ones will be supported when they need it most. It’s a promise that provides peace of mind and helps them sleep at night.
Our purpose is supported by Our Values of Do What’s Right, Deliver Together, Make it Simple, Own it and Aim High. It’s how we work together and behave every day in every interaction with our customers and each other that defines who we are.

THE ROLE:

The Claims team are there to help their customers at their most vulnerable; they support each policy holder/member through the claims process with integrity, fairness and compassion. They strive to make the right decisions and support ethical and fair outcomes.
We are currently recruiting for a Case Administrator to join us in our Melbourne office. You will work collaboratively with Case Consultants and other support services in a team environment, providing administrative assistance and managing low risk cases.

Your responsibilities include but are not limited to:

• Manage incoming and outgoing correspondence within SLA’s;
• Manage and process payments in line with authorisation and recommendation of the Case Consultant;
• Request and follow-up outstanding client documentation and information (inc. medical reports, Medicare records, Financials, etc.);
• Manage and process payment invoices for all services;
• Classify, manage and complete new mail items from the workflow systems within the agreed SLA’s;
• Manage and process re-opening requests of client claims;
• Manage and schedule meetings / appointments with third party stakeholders; and
• Manage a portfolio of low-risk cases.