Case Management and Investigations Manager

at  Toyota Industries North America

Join Toyota Industries North America, Inc. (TINA), a leading American Holding Company supporting Toyota Industries Corporation (TICO) and the group of companies within North America (collectively the “TINA Group Companies”) and globally (collectively the “TICO Group Companies”). Committed to integrity and guided by the Toyoda Precepts, we empower our teams across North America to excel ethically and legally.
About the Job: The Ethics and Compliance Case Mgmt. and Investigations Manager will assist the TINA Ethics and Compliance Team with administration and operation of the TINA hotline/whistleblower line and leading, managing, and conducting investigations into potential violations of laws, regulations, company policy, and/or company values that arise through the hotline or come through the TINA Ethics and Compliance Team. This role requires a strong understanding of investigative procedures, attention to detail, and the ability to work collaboratively with internal stakeholders and external partners, as well as self-management and leading a team. The successful candidate will play a crucial role in protecting the organization’s integrity, promoting a strong speak up/listen up culture, and promoting a culture of ethical conduct through objective investigations and operation of the Case Management system.

WHAT YOU’LL BE DOING:

Lead and contribute to the TINA Ethics & Compliance Team in the areas of administration and data analytics for the North American Precept Line (i.e., the North American hotline); develop, administer, deliver, and lead ethics and compliance training; administration, monitoring, and support of Investigation Program, including supporting North American investigators; advancing the Ethics and Compliance plan.

KEY RESPONSIBILITIES:

• Hotline Administration and Data Analytics: Manage and analyze data for the North American Precept Line (hotline).
• Training Development and Delivery: Develop, administer, and lead ethics and compliance training. Collaborate with HR and Learning & Development for content creation. Track and maintain training records.
• Investigation Program Support: Support and conduct investigations into compliance violations and misconduct. Create investigation plans, conduct interviews, analyze evidence, and prepare reports. Ensure investigations follow protocols and maintain confidentiality. Review and analyze relevant documents for potential violations. Collaborate with Legal, HR, IT, Internal Audit, Finance, and external entities as needed.
• Compliance Plan Advancement: Support the Ethics and Compliance plan with the TINA team and management. Assess compliance violations and recommend corrective actions. Identify opportunities for process improvement.
• Reporting and Documentation: Prepare detailed investigative reports and present findings to management. Compile metrics on investigations and report to compliance committees. Prepare governance and reporting documentation for leadership and committees.
• Project Management: Support global Ethics & Compliance initiatives. Maintain the Code of Conduct and related policies and records.
• Additional Responsibilities: Provide guidance and mentoring to junior investigators. Foster a culture of continuous learning and development. Maintain comprehensive records of investigations and actions taken. Collaborate with compliance colleagues to improve policies and procedures based on investigation findings.